Wiener Cafehaus - Lübeck

Beautiful place for a quick bite. Service was all good in the cafe downstairs but the waiter in the restaurant was less polite. Will definitely recomend passing by and sit with a cup of hot coffee and admire the old building in the Adlers Halle ..(Eagles hall).

If you want a field study in arrogance this is the place to go. Food and drinks were ok, but I never ever experience such arrogance. First we asked for a table and received a very rude answer- then ignored by the waiter ..maybe because we are Danish (don’t know) . A very snobbish male waiter came to our table just looked at us. No welcome, hi nothing . Took our order with out a word. Had to ask for the bill times. Very much a contrast to all the nice people at other cafes and restaurants we visited here in Lübeck.

Coffee is not enjoyable The service is not friendly enough and it needs to get improved (Never Order water) it costs almost for no reason

We had a very nice Gullashsuppe followed by Schwarzwalder Kirch at a reasonable price and nicely served. Can be recommended and also sitting at the outdoor restaurant at the Breite Street, you can follow the hectic life.

Unfortunately the service in this place is non existing. When we arrive it takes people several minutes to decide if we can sit downstairs or upstairs and the tone at that point is already not good. When we finally go upstairs we’re seated immediately...by a lady, no problems there, until minutes later when her colleague is moving the table and chairs because we’re in the way. Not a great way to make customers feel welcome. We go to look at cakes and decide but when we tell the waiter to please bring us pieces of the layered cake with nuts and marcipan (there was only one like that) he scolds us for not knowing the name of the cake “because he couldn’t possibly know the names of the like cakes they had” (there’s was like in total). We receive our order (after I had to go point out the cake for him) the cake, hot chocolate and tea is fine, nothing wrong with that at all. We ask for the bill and the waiter decided to stamp the bill times) with a pretty bright sign saying that the tip wasn’t included. We’re talking in a way where it was almost hard to read what the total even was. Needless to say we didn’t tip. As said before the cake and drinks were great, but the talking back to customers and lack of service will make sure I’ll never recommend this place or come back again. Only reason I’m giving stars is because of the cake and drinks, nothing else.