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Contribuiți la feedbackThe restaurant was outstanding. However, the waitress could have been a bit more engaging to enhance our interaction.
Upon our arrival, the reception from the maître d’ was lackluster. Our designated waitstaff seemed unfamiliar with basic dining etiquette—napkins were placed for only 2 out of our party of 7. We were not asked for our drink orders; instead, we had to remind her of this. When we ordered oysters as appetizers, we again had to request the appropriate utensils—oyster forks and spoons. Plates were not cleared in a timely manner, and we often found ourselves having to signal for staff to clear the table between courses. To order our main courses, we needed to find another staff member to call our waitress, while we noticed the waitstaff gathered in clusters chatting by the counters instead of attending to diners. This service was a stark contrast to the outstanding experience we had in June. Frustratingly, three of our guests, including my disabled father, left before dessert due to the long wait. After this experience, we chose to dine downstairs. While the food may not be as refined, the improvement in customer service made the experience much more enjoyable. I highly doubt we would return to Redsalt or recommend it to others. Additionally, it was concerning to observe some staff members displaying a lack of tolerance towards customers with darker skin tones. In a multicultural country where we were born and raised, it was disheartening to witness such attitudes. Their subtle remarks and gossip did not go unnoticed. It seemed that only when we dropped highly priced items did they recognize our value as customers, both during breakfast and dinner. It appears that some staff harbored misconceptions about the affordability of ethnic patrons dining here.
Overall, our experience was pleasant. However, we felt somewhat rushed at the end, as though the staff wanted us to leave.
Great food and the service was outstanding. Made us feel very special which on this occasion mattered
I would for the food but not the service. It started off good then the died off and it wasn’t really that busy in the time frame we we’re there
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