The Melting Pot

Fantastic place to celebrate our granddaughter's college graduation!! All staff are very knowledgeable, well-trained, and customer-focused!!! It is very fun to cook the delicious food! Great memories were made tonight!

Service was TERRIBLE to spend that much money on a meal! Our server didn't come by for drinks she sent someone else after we waited awhile. Placed our order and had to remind her of everything twice. Waited to pay and finally went to find someone as we were beyond ready to leave NOONE in sight not one person that works there they were all in the back

We were at Melting Pot for almost four hours for our 3-course dinner. Most of that time was waiting for a server. The food was nothing special, and the cost was very expensive. We will not be returning.

Who hasn’t heard of fondue? My boyfriend and I decided to give the melting pot after a scheduling issue with a friend caused a cancellation. The staff was absolutely wonderful, so knowledgeable and considerate. The food was well, it definitely could have been better I wish there were salt and pepper on the tables. But honestly the price tag just outweighs any real pleasure my boyfriend and I got out of it almost 200 dollars. So 100 per person to cook our own food. I could have done that at home, the staff and atmosphere are the best part.

My family dined at the Louisville location on Feb. 2 to celebrate my daughter 's 13th birthday. Our reservation was at 7:00 p.m., and there were six people in our party including my wife, mother-in-law, and two sons.During our dinner, a party of 6 women were seated at the table directly behind us, and as their conversations escalated, it was determined they were celebrating a bachelorette party. Unfortunately, the comments they made as the dinner progressed became worse and worse, vulgar, sexual in nature, and so bad that my wife finally spoke up to let them know we had children at our table. At that remark, they commented back that children shouldn 't be out this late if they don 't want to hear things like this.After that remark, I got up and went to the hostess and asked to see the manager. He came over to me at the hostess stand and I asked if he knew what was going on at the table behind ours. He said he did, and was sympathetic, stating he had kids as well. I paused to see what he was going to do about it. He asked if we were done with our meal, to which I replied, We are now. We had just started on our dessert, but I was not going to subject my family to that atmosphere any longer. He asked if he could get us any dippers to go, but still did not offer to say anything or do anything about the party at the table behind ours.I paid our bill in full and left. All I got from the manager was an I 'm sorry . To say that I was disappointed at how this was handled is an understatement. I would encourage that there be some type of training for staff, especially managers, to be able to handle unruly customers in situations like these.In what was supposed to be a celebratory evening for our daughter 's 13th birthday turned in to a horrific experience for my family.