Bae's Baekery

Great Louisville treat. I highly recommend it. No matter what you get, you'll be happy you stopped by.

The cinnamon roll, and oatmeal creme pie were absolutely delicious, but both times ive had their cake, they are very disappointing. It's always dry, not moist, with no flavor except for the icing; which may i add they pile on, which i feel is to compensate for the other lacking departments. Wanted to love them twice but i've honestly had better store cakes :

This place is very unorganized. I ordered a cake for my moms 70th birthday using the online ordering on their website. I placed the order on Jan 25th for Jan 28th pickup. I called on Jan 28th and supposedly I didn't fully complete the order (order confirmation email included all of the details and my full payment was taken) I was supposedly sent an email on Jan 27th that is asking me for the flavor of the cake etc, that email clearly stated that the soonest they could have this cake ready would be 1/31 so clearly its an inventory issue, that email came from a random person and not a business account so it went into my spam account. The employee at the store was very rude, the manager was just accusing me of being in the wrong and how he could offer me a a different cake if I told me the flavor I wanted. Day of pickup and he is asking for the flavore? Premade cake or fresh cakes?. I paid a lot of money for a specific cake, not a premade cake that has been sitting for a while if i wanted that i could have gone to the store and save 500% of the cost. I already picked out a cake that obviously for whatever reason they couldn't make. The owner was probably the nicest out of all 3, but sadly she kept asking how she could make this right, but kept ignoring the fact that the only way this could have been made right is by providing the cake I ordered for my mom at the promised time. But obviously that was not an option and the business failed to notify me right away (sending an email from a personal account 2 days after the order was placed 1 day before pickup is not a proper way of communicating especially when they knew what the cake for for). Because of the high prices I expected much better and way more effortless service, sadly not even the owner has a care or understanding of customer service, managing up or down doesn't solve a problem. I dont really care that your system had a glich if you would have taken proper action it could have been resolved. Hopefully I will be able to find a cake that will work for my mom. If you are reading this and are thinking about using this business for something important like a mile stone birthday please think about it again as this business doesn't communicate very well, the only way of communication is an email from a private individual that most email accounts will place into the span folder, clearly this an issue as the store employee told me it was most likely in my spam folder. I am still waiting for my refund.Ower is full of lies in her response, nice way to cover up and blame someone else Thankfully the conversations happened while I was driving so they are recorded on my dashcam. As far as they email correspondence (and the phone conversation) sadly it can't be posted on here to show that the owner is full of lies. My reaction was very mild, they ruined MY MOMS birday celebration. The email came from a personal email and it went to my spam two days later and not the day of the order, why not reach out to me the day I placed the order by phone since your computer system had an issue. Anyways I just wanted to warn people of the possibility of your system having a fault and you not being very proactive in getting in touch with your customers. I didn't want a free cake I wanted a specific cake that you didn't have but you took my money for and were hoping that I would take any cake the day of because you knew what situation you put me in. Good luck to you

Was honestly really surprised that this place had 4.9 stars. The cake and the cookies were dry and the flavors are extremely underwhelming. I will say the customer service is AMAZING.

I ordered a vintage heart cake for my 30th birthday and it was amazing!! Abigail was super helpful while ordering, and the cake turned out perfect. I went with cookies and cream cake with crushed oreo buttercream delicious!