Wendy's - Louisville

Service was terrible. They were more concerned about Door Dash customers than the customers that came inside. Soda machine didn't have all the drinks Won't be going to this location again

Sitting here waiting to see some kind of staff. They're supposed to be open for breakfast, but every time I try to come to the wendys on blankenbaker no one answers.

I have tried the Blankenbaker location several times over the past month. Every single time we have recieved terrible service. The staff was rude on several occasions. After multiple opportunities over the past month, each time the staff just doesn't seem to want to work. The manager even attempted to help an employee with my order and seemed irritated that I wanted a bacon egg no cheese on an crossaint. I will give our business to another franchise. Plenty around.

Staff somehow simultaneously ignored our presence as the only customers in the building and were incredibly rude and hostile when acknowledging us. Food served was inedibly overly salted. When I tried to ask to have the food replaced or refunded the manager aggressively explained that is “how it should taste”, simply no point in arguing with her, that’s why charge backs exist. Do not waste your time or money on this establishment. This manager should receive some kind of training for customer service or just basic human decency, although based upon other reviews of customers having very similar experiences it is improbable that there will be any change to management style of this establishment. Unfortunately allowing this store to be so poorly managed is detrimental for what was a well regarded chain of restaurants.

Short on people but did their best. Order was right.