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Contribuiți la feedbackWe stopped here for lunch during our trip to Illinois. The restaurant was not crowded, the food was delicious, and the staff was friendly. The drink we ordered was surprisingly large.
I ordered takeout and experienced some issues with the app when picking up my order. However, the gentleman named Mark who was working curbside was incredibly kind and helpful. He resolved the issue with the online ordering system and even offered to speak with his managers to find a solution. Mark's exceptional customer service would definitely make me want to come back to this restaurant, regardless of the quality of the food. This review is for Mark, I hope he and his managers see it and know the positive impact he has on customers.
Had a 25 min wait beefier being seated, but that was fine do to the large number of ppl in Louisville due to the NCAA tournament. But the server we had was terrible. He wasn't engaging at all, just said his name grabbed the drinks and dipped. Came back 6 mins later to get the order and that's pretty much the last time we seen him the entire time my family and I was there. Of course until it was time to give the check, then it was like he was hovering. Where was that service the whole time! I get it, we're not the only table u have but I witnessed other servers smile engage wit their tables and full of energy. And if they weren't, they did a great job of putting on a work face. The food was okay, but overall experience was lack luster and a waste of money
Nice sports atmosphere. It was clean. The food came promptly, it was hot, cooked as ordered and great flavor. Our server was good. They told us we had a 1 hour wait when we arrived but, they seated us in about 30 minutes. We will go back.
Let me start by saying our waitress wasn't the friendliest person in the world so that could make for not such a great experience at any restaurant. The food was ok, not bad but not that great. I would eat here again but it just wouldn't be my first choice. I give Rafferty's my rating of 3 crown's
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