Kelseys Original Roadhouse - London

I took my granddaughter out for dinner on Sunday, November 26. She chose the 5-piece chicken tenders with fries and a free regular side from the "Chicken Your Way" section of the menu for $14.99, plus gravy. The menu can be confusing, as it also offers chicken fingers for $14.99 and a chicken fingers dinner for $18.99. However, I was charged $20.47, which is an overcharge of $5.48. So, I strongly recommend checking your bills! Additionally, they have a CAA promotion, but it’s not well advertised, so make sure to ask about it. I could have received another $4.44 off my bill if I had known. The restaurant wasn’t busy during our visit, and the service was satisfactory. The fountain drinks are $3.99 and are refillable. I was impressed by how much chicken was in my BBQ Chicken club, which tasted great, although the bread was toasted a bit too lightly for my liking. The onion ring side, which came with an upcharge, was excellent. Overall, because I feel cheated and my feedback has been ignored, I will not be returning to this restaurant.

We visited this restaurant as a large group, but they forgot about half of us. The first half finished their meals before the second half even received theirs, and when the food finally arrived, it was mostly cold and dry. Although the waitstaff made an effort to apologize and improve the situation, it was still a disappointing experience overall. The young manager appeared indifferent to our concerns. To make matters worse, after several weeks, I received a request to complete a survey. By the way, our bill totaled over $1,000.00.

Wonderful Service tonight. We had reservations for 22 and enjoyed everything about the evening. And the price was reasonable too!

Nice atmosphere and friendly staff. Ordered $40 steak rare and they delivered it less than blue (barely touched the grill), it was also incredibly tough and chewy. Shrimp was tasty but small in quantity. Fries were very good. Would not go again.

We suggest avoiding this place! Food was subpar and overpriced. One of us had the fried chicken which was completely dried out, and the broccoli it was served with was also completely plain and tasteless. The chicken sandwich was also completely dry, with no sauce, so we asked for mayo. A small side of mayo was brought out, but to our surprise the bill had an extra charge for the mayo, even though it was only needed to make the dry sandwich edible. For a $100 bill one would think they could comp the mayo on a sandwich! On the plus side, the server was excellent very friendly and efficient. The poor food quality wasn’t her fault!