The English Grill - London

Open table gave us a 9:30pm slot available for my family group of 6 to dine at The English Grill. We arrived 9:35 as the restaurant is inside a hotel and the name is not advertised outside, so it tool us some minutes to figure out where is was. When arrived and asked for our reservation, the host 's first comment was Ughh, it is going to be tight followed by the restaurant manager on duty who advised, we will accommodate you but the kitchen closes 9:45 pm- so you will need to hurry. We were rushed to order, not only mains but we had to order deserts as well.... For a considerably expensive restaurant , the food was good, but when we finished dinner, we were rudely rushed out of the place as it was closing... when complained, the manager simply said, We told you, and you decided to stay Why would the place take 9:30 reservations if the kitchen closes 9:45? For what was supposed to be a pleasant family dinner, ended up in a terrible experience.

Excellent service and attention to detail. Delicious pre-theatre menu, and they were very cognizant of getting through our courses on time to depart for the show. Highly recommended, especially if you are attending the Other Palace theater minutes away.

Excellent menu, very well cooked served food, exceptionally good service. Quite expensive though

Excellent as usual. Everything is great good, service and attitude.

I was exposed to COVID-19 the day before my brunch was scheduled with the English Grill. I called to tell the restaurant of this and cancel my reservation. They informed me that they had to charge me their cancellation fee anyway. I explained that I understood policies, but if she could make an exception this time because I didnt want to expose other guests at the restaurant or their staff to the virus. She wouldnt budge and I was charged $65. In a world where we are all trying to stay healthy, this rubbed me the wrong way.