Nikki's Bakery - London

The setup at the cafe was a bit confusing - it seemed like we were expected to sit down first and then order at the till, which was inconvenient. Alternatively, we could have gone straight to the till to order, but this was not made clear by the staff. When I questioned the lady at the till about the pricing, she pointed out that the prices were listed on a menu that was not offered to us for dine-in. I felt the prices were not clearly displayed or communicated. Even the board only showed takeaway prices for a full English breakfast, not the dine-in price. It seemed strange, as most people wouldn't think to take away a full English breakfast. After a couple of inquiries and a double check of the door sign, I realized my mistake in overlooking the 'takeaway price' notice. An Indian lady who worked there proceeded to raise her voice and scold me about the pricing, which was embarrassing and unnecessary. Despite the unpleasant encounter with the staff member, the food was enjoyable. However, if I were to visit this cafe again, I hope that individual is no longer working there. With my experience as a former server of 10 years, I believe such behavior has no place in the hospitality industry.

There are plenty of breakfast options available at this restaurant, including English, continental, and healthy choices. They also offer delicious sourdough toast with butter and jam. The only thing that could make it better would be if they served Vegemite! Additionally, it would be nice if they offered large coffees in mugs, which can be hard to find in a small bakery.

We were staying nearby and had walked past this restaurant a few times. On our last morning, we decided to stop in for a pistachio croissant and a cup of tea. The croissant was delicious, and we were glad we didn't live closer because it would be too tempting to indulge every day. Despite some reviews mentioning less than friendly staff, we didn't let it bother us because the food was too good.

Good coffee and pastries but probably the most unfriendly, unsmiling and dismissive service I’ve come across in London. Making customers feel like an inconvenience. If it were my cafe, I’d change the team.

We got breakfast here a few mornings during our week in Chiswick. Good selection of pastries, sandwiches and drinks. Their hot chai latte is excellent. My husband was very pleased with his eggs and toast. Cute, reliable bakery/cafe for a quick morning bite.