Butlers at The Chesterfield - London

Fantastic service from the staff on arrival in the bar, it is a shame this did not carry on in the restaurant for our afternoon tea! Had to ask repeatedly for top up of drinks food. We had members of our party with food requirements but were not advised at the start they should sit together to share their afternoon teas. The food was very average for the price, the chocolate scones were bitter sandwiches had minimal filling. Disappointing for a first visit to The Chesterfield.

I was looking for a nice place to celebrate my dad retirement…. Well The Chesterfield Mayfair satisfy all my expectations. The hotel is fabulous, the autumn decorations at the entrance are amazing. Slavena, the hostess, was really polite and friendly to accommodate us in the Conservatory, where we enjoyed the Afternoon Tea. All the staff, in particular Fiachra, Tamara, Sofia, Carmen, were so polite, friendly and professional to make this experience, something to don’t forget easily. Really recommend it.

The photo on the website looked so appealing, we booked the afternoon tea. We waited for quite a while to be seated, the room looks very different than the picture! The sweet cart is in a different room. The staff was nice and attentive, but the food very underwhelming. The scones didn’t taste fresh, the chocolate one rather stale. The clotted cream was not creamy at all.

The staff were attentive and helpful and the food was nice tasting and interesting to look at. However when we came to pay the bill which was already going to be fairly whopping for five at £65 pp, the restaurant added a service charge on top adding an additional £48.90! Not sure I could recommend this for five people which cane out at just under £75 each which included two teenagers. Not worth the money at all in my opinion but still enjoyable if you have plenty of cash to splash!

Supposedly Butlers restaurant in the Chesterfield Hotel is known as a fine dining restaurant but in actuality it is a huge, mismanaged disappointment in almost every respect. One is at first we were shocked to see one half of the nicely appointed dining room permanently closed and out of service. We now understand after experiencing the Butlers food and service, it is apparent the regularly dining public is staying away. Why? Well to just name a few of the startling inferior aspects of the Butlers..... First let me assure the reader our traveling family was expecting a well prepared and well served expensive meal which was our goal. A goal we had no problem in fulfilling elsewhere in renowned London restaurants. Caesar salads were served with zero dressing with no attempt to reconcile this lack despite bringing it to the attention of the otherwise friendly but poorly trained staff. Most of our party of eight ordered salads but half of them came 15-20 minutes after the others were delivered. Some main dishes were barely warm and the sauce for some seemed to be nothing but plain unadulterated bouillon or Vegemite. and the accompanying potato mash was totally unheated. Plus after pointing this out and waiting 15 minutes for a warm mash, they served lukewarm mash again. One of our party wanted tequila on the rocks in a salt rimmed glass. The maîtresse de was dumbfounded and said just use the sale on the table which is impossible to do in a filled glass. There is much more lacking at Butlers, but suffice it to say avoid Butlers like the plague. I take no joy in reporting this and merely wished for an upscale and happily memorable dinner.