Surestay Plus By Best Western Chicago Lombard

OUTSTANDING! I usually do not write reviews of places I stay unless it is so bad that I consider it a public service. I have stayed here about 8 times over the past year or so. Here is what makes this place work for me; It is the consistently excellent service, accommodations and overall good vibe that I get from staff, and I mean all staff. All smiles and warm greetings. I would been happy with staff that did not have scowls on their faces most of the time and did not treat me like an annoyance. This property is an excellent value. It is usually under a $100 per night. with that you get friendly staff no matter what time of the day its. Clean, fresh smelling rooms. I am the type that will look behind furniture and on top ledges to see if things are really clean. I have never regretted the inspection here. The furniture is in good shape. the bed is well made and the bedclothes always look brand new. The bathrooms are immaculate and towels and sundries are arranges as a presentation. The rooms look as good if not better than the photos on their website. The lobby is inviting and very tastefully decorated. Additionally the free breakfast is great! a lot of variety attended by professionals. The overall appearance both interior and exterior are well kept and really shows that the owners have pride of ownership and staff have bought into that as well. This is clearly a hidden Gem. I'm almost afraid to share this place with others. This establishment has been consistently excellent for the last 2 years that I have been staying here. my only criticism of SureStay is that there are no microwaves in the rooms. Refrigerators are in the rooms thought and guests are welcome to use the microwave located adjacent to the lobby at the food service bar.

Kim at the front desk was very warm and friendly. I had an issue with the room key, she met me at the elevator after I called down to the front desk. That was a great gesture. The rooms are clean and an overall warm environment

Amazing breakfast, clean rooms, the service was insanely good and the location was convenient, it was near where I wanted to go and had a variety of restaurants nearby. I personally enjoyed it a lot.

Best thing about this hotel are the staff and service. The people at the front desk were really friendly and helpful, so I seriously respect them for that. They also put me in a quiet area which I really appreciate. The breakfast is also nice and has many options, and the seating area and lounge is nice, modern, and comfortable. The building itself is old and so are the rooms. Mine was more humid than outside for some reason, and the AC couldn't help with that and the windows don't open at all. There was also a red stain on the sheet but at least it was at the back of the bed. My biggest problem is with the sensors and I was afraid to move much when sleeping because the light sensor was right across from the bed and would turn on from just me sitting up. Bad placement imo. I can understand if they're used in bathrooms but next to the bed, it's just inconvenient and annoying.

Rating based on expectations. Don’t be fooled this is a 3 star hotel that punches above its weight class in some areas and falls short in others. Likes. Location: convenient to everywhere. Easy highway and toll road connections without all the noise. Lobby: super clean smelling. Furniture very cheap (think stylish plastic) ample chairs and tables with charging points. Reception: quick easy no hassles Store: all the basics for purchase. Elevator: noisy but efficient Hallways: clean slightly worn Rooms and furniture: surprisingly clean and surprisingly worn. All the edges show extreme wear. CLEAN CLEAN! Beds were soft and comfortable no lumps zero stains, rips, or wear. Quiet. Parking: clean orderly and plentiful. Lighted -felt safe. Breakfast: included. Basic inexpensive. Acceptable but nothing special. Clean! For a vacation heck no. For a work/family trip it was fine. Staff: pleasant helpful never intrusive. Acceptable.