Pho - Liverpool

We booked a table and arrived 15 minutes early but we 're pleased to be seated straight away. We waited for a while for order to be placed and ordered both drinks and food at the same time. Food arrived within 5 minutes so obviously just been heated up in the kitchen. No drinks arrived until half way through our food and when we asked our server we were told the bar was 'super busy but drinks were not chased. When they did arrive, a white wine spritzer was totally flat, it was sent back for a glass of red wine. When this arrived it was 'plonked ' on the table with no comment at all from the server, we thought this was poor customer service, not a friendly attitude. Couldn 't wait to leave, asked for the bill and was charged for the spritzer and a large wine when I 'd only ordered a small. We were asked if we wanted to leave a service charge, this was declined due to the service we received. Have been to Pho Castle Street and would definitely return, but not to Bold Street.

Great as usual. Food excellent, we love that you can get Saigon here, really friendly service from Grace. Being able to personalise the Pho to your liking or make your own pancake rolls just adds to the fun!

Our server Katie was lovely and very attentive. Food was excellent, very tasty and good value for money. Starters and mains were great.

My boyfriend and I weren’t greeted with any enthusiasm and the greeter just pointed at a table for us to sit at. We then had to try and get someone’s attention to take our drinks and food order. No one came to see if we needed more drinks or how our food was. Personally, my meal was actually great. My boyfriend wasn’t impressed with his as there were no prawns on his noodles. It might be a good idea for the management to check whether the staff are happy there, or whether it’s a case of basic training needed because I am sure other people felt the same.

What a shame. Second visit and I was again uncomfortably cold. Good service, lovely food but everyone had their coats on in the restaurant and we had what felt like a cold front Atlantic wind blowing cold air throughout the time we were there. My eldest daughter's feet went numb, my feet went numb and despite having hand warmers with me it just was too cold. We did complain but noone came to see us about it. I'm unsure what could have been done anyway as everyone else had their coats on too. Not sure we will be back.