Auntie Anne's - Livermore

Always enjoy our shopping trip to the outlets with a quick bite at Auntie Anne's. Staff is always nice and courteous. Store is always organized. Service is always fast.

Time Date: Sunday, 5/30/21 2pm Visit: Walk In Payment: Card Items: Almond Pretzel Cinnamon Sugar Bites ALMOND PRETZEL $4.69 Waited about 5 minutes for the new batch of almond pretzels, and it was toasty hot! Lowkey burned my hands holding it lol but it was so worth it because it tasted 10x better fresh. This is my go to order because I love the glazed almond bits uber soft pretzel. Cinnamon Sugar Nuggets $6.49 This cup was ginormous, as the nuggets filled a large sized cup. It was a bit soggy this time, probably from the heat of the nuggets all jam packed into a talk narrow cup. Perfect amount of cinnamon sugar pillowy soft pretzel bites!

For some reason I thought this shop was close to the North Face and Columbia store but it's not. It is way on the other side of the mall past Ghirardelli so I parked on the wrong side and had to walk a ways but not a problem. I enjoyed walking through the outlet seeing all the stores. The service counter person working there today was really great. He was very polite and friendly. 5 stars to him and the person that hired him and to his parents for raising such a nice kid. The pretzel itself was ok. It had a little bit of a bleach/cleaning smell to it. I saw another person there cleaning up and I think her cleaning fluid was permeating the pretzels. The pretzel also probably was not fresh out of the oven. I've had it fresh out of the oven and the taste is way better. Overall though, I still support Auntie Anne's. They have good deals on occassion and the service is nice and when the pretzel is fresh, it's really good.

This location is trash! The customer service is horrendous and the pretzels were not cooked well. In fact my pretzel was burnt on the bottom too hungry and too far to go back to get a refund. The manager Jasmine does not deserve the position. Not helpful and very rude after I drove 30 minutes to the store the second time in 3 days because I dearly miss Auntie Annie since all locations near me are closed because of the pandemic. Not to mention they have been sending non-stop emails about their new peach lemonade with whip cream. I come in today and Jasmine says they don 't have the drink! which I found absolutely ABSURD. The first time I came on Sunday they had a paper in the window that said closes 7pm everyday and Google said the same. I got to the store around 6:45pm and the lights were off, shelves cleared but the door was still open and a worker was there. She ignored my calling into the store before entering to ask if they were closed so I walked in she then says they closed at 6pm. I told her they need to change the temporary hours sign in the window. When I came in today Jasmine says they did reprint on Sunday which further proves my point. Don 't waste your gas or money here.

Pretzel, Pretzel, Pretzels. If you are searching for a mouth watering moment Auntie Anne's is the place for you. They have cinnamon buns too Mmmmmmmmm. They sho is Tasty!!!!