Potrillos Family Mexican Restaurant

Eating was really good. the service seemed to be close, but this is now everywhere the norm. the staff that was there was friendly. reasonable prices for meals and drinks.

We have given this restaurant several times to redeem, but tonight was the last stray. we arrived at 5:30 2 adults and 1 child, we did not get our food until 7 o'clock, yes, they read the right 7! we did not get any refills on our chips and salsa or drink servers where we could not be found. we asked 4 times when our food came and every time they said it will be right away. we ordered 2 margaritas 2 combination plates and a child's meal and it wasn't even good eating, tasted bland and all that worth $65, and we will definitely not return. we don't even have one I'm sorry to wait until the end. I do not recommend this place.

We had called to see if we could have a party of 10 at 7:30 tonight. We were told yes, no problem. I hate leaving bad reviews because I know everyone has an off day, me included But, we did not feel welcome from the moment we came in. We were seated right away along with chips and salsa. It took another 20 minutes to get offered anything to drink (2 other tables and 2 people at bar total). They made it very clear we really weren't welcome. My Taco Salad was a cold stale shell with probably 2tablespoons of lettuce and a chopped up chicken leg a tablespoon of sour cream and guacamole. Margaritas are not as advertised either. I'm pretty sure my Puerto was orange juice with 1/2 shot of bar rail tequila, did not have grand marnier(but we paid for it)! Awful awful awful! They honestly could care less and how sad! We came in smiling and happy wanting to support a business in the community. They obviously could care less

Went in to order take out. The second I mentioned take out the waitress all disappeared. I wanted to order a margarita while I waited and one gal recommended the Original. It took 10 mins before a waitress came to even take my order. Then all I asked for was their smothered green chili burrito with beef instead of pork. She argued with me that I had to order a different burrito in order to get the same ingredients but that I would be up charged for order the other burrito (the one I didn’t want). Needless to say I left with ordering.

We will not be back. it took them forever to even sit us, then 10 minutes to get our drinks and then another 30 minutes to get food. there were only 4 tables throughout the restaurant. our appetizer came so greasy that we had to use 4 serviettes to suck it up. the tortillas were soggy. he asked for his chimichanga, who was not crushed, and it was crushed. No one has filled our drinks again. all about terrible experience.