Dunkin' - Littleton Rd, Westford

It's become the worst Dunkin anywhere, easily. They take forever even when it's empty, and when they eventually make a drink, it's wrong. If they were nice about it, it'd be fine, but they're not. We went up to the counter to tell them they forgot a couple of things from our order, and the guy I guess got mad that we wanted everything we had paid for and said we don't have to come back there again. So we won't!

Would rate zero stars if I could. Every time I place a mobile order they seem to be closed but take my money. I went there last night to find no employees in the building however the lights were on and the doors were unlocked?? I understand the world is short staffed however can you lock your doors and shut your mobile order off???

Friendly staff and nice products and service offered

The service is extremely slow. I went to this location at 5am. There was one lady working both the register and food. She messed up my entire order and exhibited a bad attitude like she was being bothered. Other customers ended up leaving due to the long wait time. I don’t fault the Dunkin employee. Dunkin Donuts as an organization needs to improve upon their staffing. There should be a minimum of two people working at all times. Teams comprise of more than one person. The Dunkin employee should not have been there to manage the register and food alone. Dunkin, provide additional staffing at your locations at fair wages to prevent turnover of your employees.

11/11/23, 2:30 p.m.:Stood at the counter for 5 minutes with three employees standing right there, avoiding eye contact—one of whom was repeatedly wiping their nose on their hand.We walked out.Not the first time this has happened in the past few months at this location.Attention Franchise Owner:Check the security-camera footage—and be astounded:Your employees have quietly quit and have stopped caring.