Dickey's Barbecue Pit - Little Elm

Please note that this location does not honor any of the thickies push offers. it was made clear to me tonight that this is a franchisee and that they would not honor the company offer in the app. as he said, if there is no button for it, he can't process it.

The food was okay, most everything was luke warm or cold. The rolls and Texas toast were hard and nasty. But overall everything was still edible .. Our issue came when #1 we got home from getting curbside(which we had to go inside for, it wasn't brought out to us), and we were missing every single side. They gave everyone a soggy bag of waffle fries. Only two people ordered those. I understand accidents happen so we tried to call. Tried 3 times nobody answered. So we drove back. The lady behind the counter insisted I was lying even after I showed her our order.We even told them we were given extra fries that nobody ordered and offered to return them so we could get our actual sides.Eventually after arguing with her for 15 minutes she gave us the 5 Mac and cheeses we were missing. Then when I tried to tell her we were still missing the baked beans everyone ordered again a 15 minute argument. Eventually we got the mac and cheese and baked beans we were missing and left... Overall, The food wasn't that great but was edible. The service though was a nightmare. I wish I knew that ladies name I would call corporate She wasn't wearing a name tag and nobody was in their uniform That is not costumers service. She was beyond rude, basically called me a liar and I'm pretty sure she was the manager. Never ordering from there again. Period. We didn't ask for anything other than what we ordered and paid for. Wasted over 100$ on bad food and worse service.Side note: Im 9 months pregnant and this was a meal for our extended family and ourselves.I spent the whole time everyone was at home visiting arguing with this lady trying to get the rest of our food. I almost cried because not only was the lady super mean to me but the rest of the staff just stood by and agreed. I've never cried over restaurant service before.

Tastiest ribs I’ve had in awhile. Smoked perfectly and the sauce was awesome.

I have cone to this Dickeys before and liked it. Today's visit was a train wreck. I stood at the counter for about 10 minutes with no one in site! When the owner approached I mentioned that. His response was I have a restaurant to run. And dishes to wash When I handed him a promotion card for a sandwich he flippanty said We don't take those. This is a Franchise and we don't get reimbursed for those Honestly, it wasn't about waiting (tough to get help these days) and his business decision to not honor the promotion (short sighted as I was going to buy another meal for someone else) it was his attitude, behavior and lack of customer connection that was beyond d the pale!I will go out of my way to eat anywhere but this location again!!

Brand new and great. The service is great and you can communicate with the staff for special requests etc.