Dunkin' - Lincoln

I wanted to get a coffee because my blood sugar was low. they asked for the sweetest ice cream they had on the menu, but later found out that it wasn't sweet at all?

Recommend only going here when it’s NOT busy… Whoever was working the drive through microphone yesterday afternoon was very rude, unhelpful and clearly not happy to help me. The sun was shining down right in my eyes so I had some trouble reading the menu and she moaned and sighed at me while I was trying to get clarification on my order. Made me feel incredibly unwelcome and embarrassed. Coffee was good though.

Absolutely awful experience… their always rude but I just put up with it because enjoy the coffee but today I ordered an iced oat milk vanilla latte and received a straight up iced coffee with vanilla …. And when asked to correct it I was very kind and always am) she added a dash of oat milk to the coffee…. And now I have to spend more money to go somewhere else and get what I want

Definitely don't order through their app. The drive thru cashier gave us half our order then tried to get rid of us. When we finally got her attention again, she told us they were out of everything else we'd ordered and already paid for. When we asked about a refund for the stuff they didn't give us, she acted like that was unreasonable and said since we ordered through the app she can't do anything. The last several times we've visited this location there has always been some problem or another.

Always LOVE going here, great service, friendly workers, great food and amazing hot or cold coffee. I dont think I've ever had an issues with them getting anything wrong. Absolutely would recommend!