Starbucks Coffee Company - Lincoln

This restaurant is terrible. The tables and floors are dirty and sticky, covered in trash, and there is hardly any food available aside from crisps. It is run by rude and inexperienced young people who clearly lack supervision from management. This is a disaster waiting to happen in terms of food safety. I'm surprised they are still in business with such neglect. Do not visit this place!

Lovely staff Ellie Emily but on a freezing cold day to find the automatic doors were broken and stuck wide open was a real problem. The place was so cold. Apparently doors have been broken a while (before Christmas) talking to a very cold student customer. Surely Starbucks could get this fixed asap.

Queued up for 10 mins then was refused service because I wanted to pay with cash. No signage to tell you this information, I’ll be using Costa next time.

I go to Starbucks because my friends like it. Yesterday, I was the first to arrive. Long queue so I took my place until Friend 1 arrived. I stay in the queue while she finds a table and clears off the crockery and wipes it. I was still in the queue when she moved to another table, not in the draft from the door. She cleared away the crockery and wiped it. Finally, I joined her at the table as Friend 2 arrived to join the queue and place her order. Friend 1 queued to collect our coffees and food while I sat alone and Friend 2 was still queuing. By the time all 3 friends were seated with our drinks, half an hour had passed. The place is full of bored children holding places at tables while parents queue and order. I don't know who takes care of clearing and cleaning tables but I have been there many times now and only seen it done once. Mostly, it's the customers. I suppose the management doesn't care about the poor reviews. People will keep going, however, dismal the experience. Oh, I should say, they had a bit of a revamp a few months ago and the overall impression is less dingy. I suppose getting new tables was easier than cleaning the old ones.

This restaurant is quite depressing, with poor lighting and grimy, dirty decor. The canopies over the serving areas are so dirty you could write your name on them. There is rubbish and paper scattered on the grimy floor, and the dishwasher frontage and preparation areas look untidy and dirty. The Covid protection screens appear as though they have not been properly cleaned. The whole place could definitely use a renovation. It is nothing like the Starbucks at the upscale end of the city.