Van Der Valk Liège Congres

Good food, spa maybe quite small but doesnt matter if there isnt many people. Room were clean and good size.

“I had a great time staying at Van der Valk Hotel Liège Congres. The staff was very friendly and accommodating. They made me feel welcome and comfortable throughout my stay. The breakfast was delicious and had a lot of variety. I would definitely recommend this hotel to anyone visiting Liège.”

My family and I had really beautiful experience in this hotel, I strongly recomend every one, Location of Hotel is also easily accessible. Thank you.

Nice location, right next to the river, the night view was great from the hotel room. We entered the restaurant later in the evening, the service was so poor I cannot believe that it is a 4* hotel. I did give my feedback to the front desk when I checked out. The manager of the hotel even came to apologize which had made up for it a bit.

The hotel room we had was nice and spacious with a nice view of the water, hotel facilities are kid friendly, the hotel has a swimming pool, jacuzzi, sauna to relax and a gym. The bar/restaurant in the ground floor was also kid friendly and has a nice atmosphere, also good to go after a long day for a drink. However the 2 receptionists, young girls, have made our stay a little awkward and uncomfortable, on the second day of our stay, we went for a walk around 11.30am and before we left the hotel my husband asked the girl with brown hair if it’s possible to have the room refreshed, we came back almost at 5pm and all I wanted was to take a pain killer and lay down as it was a long day for me having a 6months old on a carrier and a 3 years old on stroller for 4h of walk), we went to the room and it was not refreshed, so we came back down to the lobby and told the blond girl that we have asked the room to be refreshed at 11.30 she then asked 11.13 or 11.30? Which I think does not even matter for 17min of difference), proceeded to ask the room number and sent a msg I believe to hk of the floor they are provided with work smartphones to communicate, I believe, which is nice), no apology for the inconvenience, no empathy at all. We sit on the waiting area, at that point I was really exhausted and waited for like 15 min, I got up to exactly ask the same blond girl “how long do you think it will take to clean the room?” The blond girl made a smile and said “I don’t know”, can you check please? she lifted the phone and I asked “are you just gonna ask to clean the room just now?”, it seemed like it offended the both of them, the brown hair girl interrupted and said “excuse me?” “Don’t talk to my colleague like that” with a laugh I replied with “like what exactly?”, she said I’m being rude for asking a simple question after more than 4h almost 5 from the request), they both said if I wanted to see the message they have sent, I honestly didn’t want, but I wanted to see the room clean instead of the message, they didn’t show anything and the brown hair girl kept on saying things like I’m being rude and to not talk like that to them, which up to this date I can’t understand what was wrong with my question, she was still laughing and I have told them it’s not professional to laugh in front of a guest that is not up to joke around with them, at that point I have requested to speak to an sv or manager, explained to him what has happened and how I have felt, they told us the “do not disturb” sign was on the door, but we made sure before leaving at late morning that it was on “please clean my room” sign, I told him to go up and check with me, he agreed, we arrived to the room and the hk did not even start cleaning yet, the sign “please clean my room” was on, he apologized for what has happened on behalf of the colleagues too and he made sure the room is refreshed, took about 10 min to do. they could have handled it differently by apologizing for the inconvenience, and by following up with their colleagues by phone for a better understanding, since they are provided with good tech to communicate), I also want to add that they seem to have a hk on every floor as we would see them start early and stay on the same floor late afternoon 5pm), special mention to the woman who seems to be the usual of the floor, which I wish she was on shift that day, she is very nice, always greeting and very professional, so lack of staff was not the problem. I want to also mention that it seems like it was just the two of them or just the brown hair girl who interrupted when I was not speaking to her, her intervention was not needed, who have a different core values and no sense of costumer service or guest relation, the gentleman in the reception went over the expectation with his costumer service/problem solving skills, when we have asked him for an umbrella and there was none left as it was pouring rain, he lended us his own umbrella from his car, other receptionists were really nice especially the woman who checked us out.