The Crown, Brownhills - Lichfield

The food was delicious, but they forgot to include my onions and my absolute favorite, juicy sausages. I was really upset.

I had an issue with the first person I encountered trying to seat me in a dark corner. When I asked about the drinks, I was told they didn't know. Disappointed, I left without trying the food.

After driving past this restaurant on numerous occasions and seeing it was busy most of the time, me and my partner decided to give it a go wish we hadn't of bothered! Walked into restaurant an could see they were fairly busy but was quickly shown to a table might as well of been sitting on the persons lap next to us how close the tables are! Had a look through the menu, ordered drinks and decided on bbq ribs was then told that they didn't have any, which is fine, I understand restaurants run out of things. So reordered a cowboy burger, and my partner had a rare sirloin steak. 45 minutes later, with empty glasses on the table and no sign of our food we seemed to of been forgotten about, not one waitress asked if we would like another drink no one would make eye contact or apologise about the wait. Another long 20 minutes after that our food arrived to the table and i was shocked to see the order was wrong! Bbq sauce was on the burger yet on the menu it states it should come with burger sauce on the side, waitress asked if we would like any sauce my partner asked for mayonnaise. I explained to the waitress that my order was wrong and she grabbed the plate back and took it back to the kitchen. 10 minutes later my food came back to the table (may I add my partner was half way through his meal and was slammed down infront of me.. Without any sauce at all (and without an apology! Explained to her again that the meal should be provided with burger sauce and she just turned and walked away. By this time i was angry with how we had been treated, and the fact we waited 1 hour 5 minutes for wrong food and had not been given an apology was astonishing! She then returned 5 minutes later with burger sauce asked us again if we would like any other sauce... My other half had asked for mayonnaise but had now finished his meal but she still brought 5 pots over the table.. Confusing I know! My partner really enjoyed his steak, said it was cooked just to how he liked it which I was glad about, my burger was good also when it was all right! Overall I won't be returning to this pub, there are many restaurants of this chain (2 for 1 around, and would rather go that extra mile as I know we'll have great food AND great service such as the Sax and Penny in Lichfield, which is always 100%! The waitress at The Crown looked as though she couldn't be bothered to be there, and made very little effort with us.

Called In again at approximately 3pm today which is when it's the calm before the storm.. this is a good time to go as its quiet and you can basically sit anywhere you like. Staff in the Times I have eaten there are always smilley and friendly. Ordered the steak , chicken wings and prawns today with the steak being rare.. all cooked to perfection . Really enjoyed the meal . Last time few weeks ago I had the surf and turf. Again really nice . Different staff but really good. Partner had scampi last time and really good. Today the fish and chips.Which apparently the fish wasn't very good. The fish itself was very dry and the batter slightly burnt. Possibly as it was quiet the fat had got really hot and just burnt the fish as the 2 ends bad bent and were nearly touching one another. But will not stop us going there for a cheap good meal. 1 of the better buy 1 get 1 free pubs. Same chain Saxon penny no where near as good yet same food. Will never go in there again. So yes give it a go for pub grub .

Decent pub which is geared up more for food than just drinking,as a marstons chain pub the food menu is fairly standard but a lot of menu items are buy one get another free which is fine if you are a even number of customers but if not you will lose out,rather than this gimmick all items should be priced per person,our sunday lunch was decent and most important the gravy was tasty and our waitress friendly.