Potbelly Sandwich Works - Lewisville

UPDATE: 03-29-2019 - I'm happy to report that they addressed all of my concerns! I’m updating my review to 5 stars. They provided carrying trays, the tables were clean, and the napkin holders were filled. The employees were also visible and actively working instead of hiding in the kitchen. Thank you!

Three of us ordered sandwiches—the turkey, ham, and meatball—and all were very tasty! I thought the portion of ham was a bit on the small side, but it was delicious nonetheless. We also shared a bowl of chicken noodle soup, which also looked appealing.

Always fresh, quick, delicious, and with outstanding service. I can't remember the names of the staff working today, but as always, they were a pleasure to be around and worth every penny. I am never let down when I visit this place. I’d rate it a 15/10—I absolutely love it!

The two gentlemen at the counter were incredibly kind and genuinely put in effort to excel at their roles. Although they appeared to be young, their maturity was impressive. The food was served perfectly, and the overall experience was delightful.

I visited for the first time and tried one of the Italian sandwiches. It was smaller than I expected, but still satisfying and deliciously juicy (not soggy at all). They also had this cheesecake cookie—it's definitely a must-try!