The Rex - LEONARDTOWN

My coworker and I flew from Atlanta, GA for a business trip. We are brand new to this town and decided to try out a new restaurant. We were seated immediately, which was great but we found out the kitchen was under repair. The menu option was slim to none but we decided to stay and enjoy trivia night. We were dissatisfied with our order, so we decided to pay and leave to go to another restaurant down the street. The waitress gave us our receipts, we paid using the QR code WHICH IS LISTED ON THE RECEIPT. Then, we leave and all we hear is “AY” from a distance.. we proceeded to walk because again we are in a new town. We get to the new restaurant and we were seated. All of a sudden the waitress and the cook appeared from REX and said oh you all didn’t pay. Basically stated that we dined and ditched. They chased us down and didn’t think to look at the computer to see if we paid. Mind you there were customers at both restaurants listening to this nonsense! The manager did not apologize! I felt humiliated and discriminated towards. I called and left a voicemail for the manager. Not only do I want all of my money back including the tip I left, I would like an apology. I’ve never been experience this before. I’d never go back. I wouldn’t recommend it all at. This is how you treat your customers? Or just your black customers?? I really want to know. Mind you the waitress was new, I give her that but the employees that chased us down were not new and you all should no better. No one thought, “hey, let me check the system.. we do give our customers the option to pay online” no you all just decided to chase us down to a new restaurant and straight humiliate us in a new town. We are far away from home and we experienced this horrific night. It literally ruin our night. We lost our appetite and just eat a little at the new restaurant and went back to our hotel. I would’ve stayed around to talk to the manager last night but I have an early flight. Here is some advice REX: make sure your staff is on the same page.

Advertised on google AND on the front door that they're open at 11am on fridays to sundays. We showed up at 11:10 on a Sunday and it was not open!! There were also a bunch of other people waiting at the front door. Others thought it was 11:30am and some guy then came to us and said they don't open til 1pm??? So confusing! Please make it clear about your hours !! We were excited to try this place for the first time, too bad we couldn't. Service: 1

Service: Dine in Meal type: Dinner Price per person: $20–30 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Reuben Sandwich and Fries, Birria Tacos, Fries, Tudor Hall Pizza Parking space Plenty of parking Parking options Free street parking

The sweet tea was nasty, wings say king/jumbo and they are small and steak and cheese was mediocre. Service: Dine in Meal type: Lunch Price per person: $30–50 Food: 1 Service: 2 Atmosphere: 1 Recommended dishes: Fries

The waitress asked which side I wanted with my Philly cheese steak and then $3 for the pommes! normally when they ask which side it is included! or? unbelievable!