Domino's Pizza - Lemon Hill

Highly upset. Husband went made an order online for this location today! 01/20/24 they canceled our order, then called proceeded to inform us that the district manager stated that they are no longer allowed to deliver to my address, The Eleven Hundred. Why all of the sudden when I haven’t had any problems in the past? I will not be spending money at this location anymore. Unless there is a legit reason behind why they can no longer deliver. then had the nerve to tell us that we had to wait 3-5 days for our refund.

I saw the staff going between tasks register, helping customers, touching raw food) without washing their hands :

I had delivery for two chicken Alfredo pastas, which I’ve ordered before and they’d been perfect with enough Alfredo sauce. I couldn’t drive tonight because I’m on pain meds for a bulged disc and I have a bad cold. They delivered me two pastas with barely any Alfredo sauce, then they refused to refund me since I paid cash, only offered a credit which after todays experience I won’t even order from them again. Especially when they said for their mistakes they would make me pay extra for just a regular amount of pasta sauce , and pay another delivery fee to get it delivered when I literally already paid for delivery and who charges for a decent amount of sauce for chicken Alfredo? They need to get their customer service together, I feel robbed of my money right now.

I had delivery for two chicken Alfredo pastas, which I've ordered before and they'd been perfect with enough Alfredo sauce. I couldn't drive tonight because I'm on pain meds for a bulged disc and I have a bad cold. They delivered me two pastas with barely any Alfredo sauce, then they refused to refund me since I paid cash, only offered a credit which after todays experience I won't even order from them again. Especially when they said for their mistakes they would make me pay extra for just a regular amount of pasta sauce , and pay another delivery fee to get it delivered when I literally already paid for delivery and who charges for a decent amount of sauce for chicken Alfredo? They need to get their customer service together, I feel robbed of my money right now. They literally tried to argue saying I should have know to add extra sauce, that I should have paid for extra to begin with when I've knowingly ordered this exact same dish around a month ago and it had a decent amount of sauce, I didn't have to add extra then, and I don't necessarily want extra I just want it to have enough as a pasta should, like more than what they gave which is barely any at all. It was barely covered and I'm not being unreasonable.

For starters, if you get assisted by Giselle I guarantee you, you’ll leave with a satisfying order. She was extremely patient since our order came out extremely complicated when we didn’t intend to. Mind you I study at sac state and I just got out from taking a late night midterm and decided to treat myself with my favorite pizza. Giselle manage to get my order out in a decent time and was extremely nice! Probably one of the best customer service I’ve experienced yet. A big thank you to Giselle!