Cafe Rio Mexican Grill - Las Vegas

It never fails, you can count on them screwing up your order. Even in their attempt to make it right, they got it all wrong. The horchata tastes terrible. The cooks don't understand how cross contamination works, while cutting cooked chicken with the same knife they used to cut the raw chicken. They don't know how to properly cut/serve cilantro. This location, including management is incompetent. UPDATE: went to Cafe Rio tonight as a last minute decision, on top of being filthy with trash everywhere, they have an employee sitting at a workspace, eating and playing on their phone. Avoid this location. It's absolutely disgusting.

I don't think I need to go to Cafe Rio anymore. I arrived to pick up an order for my wife on her lunch. Approaching the order line, the cook preparing tortillas failed to acknowledge my existence. The entire line of preps, cooks and order takers looked high out of their mind. a majority of the experience, the people mumbled through my order and I found myself repeating several times. I couldn't make out any of what they were trying to say. I looked away a few times, but, for the most part, workers are sluggish, unresponsive and spending too much time talking to one another to take down an order correctly. I asked for the salad dressing on the side for the 3 salads i ordered. Another worker came up to close the salads, I asked for the salad dressing and chips on the side. The girl ringing up my order took everything down again and asked for my meats and order. She was less than 2 or 3 feet away during the entire order. Some one wondered off to get lids for my salad dressing so I stepped aside while she took another order for another gentlemen. I looked back, my order was bagged and they handed me the last item with a lid. Great i thought leaving the restaurant and heading back to drop off the food. Needless to say, the orders were wrong and I was missing dressing for all of the salads. I ended up visitng another cafe rio, that said in the future, to get a house salad..mind you, this is salad dressing for an order thats assumed is going to go on every salad that you order that is handed out as a condiment.. I would have to go back to the original cafe rio to get the house dressing. Amazing. I am in the process of reaching out to customer service as this was an order for several people and not only my spouse. In a nutshell, I will have to get further with customer service before I step foot into another cafe rio again.. the fact that they have an option to leave a tip for a bunch of brain dead cafe line workers is a joke. either increase the hourly wage for t

Can't ever come here without something being messed up in my order. Not to mention, it's just not a very good value. $4 for a taco with a tiny scoop of meat? Go to Taco Bell, it's right around the corner.

I don't know about others locations but this one needs to be shut down. I love Cafe Rio but my order is never right when I ordered delivery. I'm always missing something or they give me the wrong meat. Like how hard can it be to look and make sure you are getting the order right ????. Its so freaking annoying

I?ve have come here for a second time and the experience was worse than the first time. This will definitely be my last time spending my hard earned money at this business and I suggest anyone reading this should not visit. Customer service, horrible quality of the food that is made horrible all around. This is horrible never again.