Mama Mia! - Lancaster

Food arrived after 45mins or so, but they had made mistakes. No big issue, we’ll call and get them to correct. Only an hour later than that when enquiring where the food is all we get is a rude unhelpful response. Given all the other local options this is certainly a place to avoid.

I have been a loyal customer, ordering from Mama Mia, both on FoodHub and in-person. For my last order, I ordered a 9 Pepperoni pizza, a sizzler burger, and some chips (with tomato sauce). I DID NOT RECIEVE THIS ORDER. Instead, they delivered a Garlic bread, one chips (with no sauce) one chips with tomato sauce. I called the restaurant, and it was the owner that answered 'apparently ', and he had 'apparently ' 'made ' my order. He was definitely lying! He acted all confused. Despite saying what I ordered, and what had actually turned up, about 50 times, he was having none of it. What an unreliable service? Also, the funny thing is, that this INCORRECT order arrived in about 30 minutes, which is basically 1 hour faster than it would normally take, because their delivery times are long! Very long!

Food late and cold. Delivery driver very polite but more interested in street logistics and how long house had been built….presumably cover up for late delivery as he couldn’t find us! Food average but cold chips are sh1te!

We ordered 2 pizzas and chips. Chips were cold. One was wrong so I called up and explained and they said they would send another one. An hour and a half later I still hadn't received the pizza! Called back and they said that they wouldn't send me another pizza as I had received 2 pizzas. I explained that one was not what we ordered. They said they couldn't do anything and we wouldn't get a refund. This was 2 and a half hours after I first ordered. We have ordered a lot of times from here and paid £3 delivery. But this is the last time!!

If you rush their pizzas they taste ****! I told them to take their time is was like a stone baked artisan pizza well cooked and very flavoursome! You want to leave a bad review fine but don’t rush them! Food takes time to taste nice!