Smashburger - Lakewood

I didn't like eating here, the bread was cold and the bacon was very burnt.

I have been here a few times over the past couple months and every time staff appears to hate their job and customers. No one ever greets you, they stand at the register just staring at you till you approach and they do not seem approachable. Last night staff was complaining out loud about more customers walking in, throwing food in bags and throwing burgers around in their to-go window. I work in the industry, it’s stressful at times, but it’s such an unwelcoming negative atmosphere.

Closes at 10, but doors locked at 9?? Google says busier than usual but nobody is inside

At the request of the manager, we gave this place a second chance. Still, they got everything wrong and forgot parts of our order. If you like Smashburger, its worth it to drive to the next closest location. This one will let you down again and again.

I ordered an Oreo shake, but was told they had to wait for ice cream. They shouldn't have taken my order if they couldn't make it right away.