Mod Pizza - Lakeway

I've only ordered from Mod Pizza once before, which was several years ago. At that time, I got a pizza. I wasn't terribly impressed, but it was probably my combination of ingredients. Tonight, I decided to get a salad to go. It was a large salad and I could put anything I wanted on it. It was pretty good. I'd probably get it again. My complaint: when I paid at the register, I picked up one of their KEY LIME NO NAME CAKEs. It sounded so good. I left the restaurant with my salad to go and key lime cake. On my way home, I took a bite of the key lime no name cake. To me, it was HORRIBLE! I couldn't eat another bite. I called the restaurant and asked if I could come back and exchange it for a chocolate one. The very young lady said she had to ask her co-worker. She came back and said I couldn't return it because I had taken a bite. I asked, again, if I could just exchange it for the other flavor. She said she was sorry but I could not. I asked if there as a manager. She said no and, when I asked when a manager might be working again, she didn't know. But, she did offer me the phone number for the corporate office. In other reviews, people referred to the employees as teens. Yes, they were teens and it seemed that no one was in charge.

Tried MOD Pizza Again. Placed the order and was given a time for pickup. Arrived shortly after that time. After waiting at the counter for 5 minutes while the counter person had personal conversations with the other employees. I came to find out they had not even started preparing my order. I decided to go elsewhere because there was no idea when it would be ready. Like someone else said in their review. When there are no adults working and you leave it up to the teens to run the place, it really disappoints.

When there are no adults working and you leave it up to the teens to run the place, it really disappoints. Went there tonight and they had not replenished most ingredients leading to long time to make a simple salad. Plate for my pizza? Nope because they had run out ! Well not really as you could see all the plates piled up in the dirty plates bins by the garbage cans. Which, btw, we 're overflowing. The crew was too busy flirting with one another or making new pizza boxes to be bothered to wash dishes or take out the trash. To the owners of this franchise, suggest you work it yourselves until you can get some capable adults or responsible teens to run this place.

The service could be a lot better. The last few times i have come in i have been ignored and it takes several minutes for someone to acknowledge me even though they are all up front. The pizza toppings are not stocked either and I am still waiting to be rang up at the register as i write this: I am the only person in here. One girl is on her cell phone texting, the others are in the back of the store and one is on what seems to be a legit call in.

Pizza is good for a quick in and out type of pizza place. I 've always received good service. Of course it 's nice to build your own and in 10 minutes you have a fresh pizza. My only gripe is that they tend to be a little skimpy on toppings. I usually ask for more but sometimes I feel bad for asking hey, can you please add more cheese?! Like...have you never seen a pizza before? It needs ALL THE CHEESE and toppings. : This location has always been clean and I 've never seen it busy. Parking is challenging in that area at certain times of the day but that 's not their fault.