Whataburger - Lake Worth

This was a location I visit regularly, but always in the morning. I had just returned from a trip and needed a late nite meal. I was having a problem with the app, but the employees didn't even acknowledge the issue. Three employees were standing near the register, but someone in the drive thru had to ask them to wait on me. They didn't ask me if they could help me, they just looked at me. When they brought me my box of food, I thought it was lighter than normal. It was missing the gravy, and the fry box was a little more than half full. One piece of chicken was about 3 inches long. The chicken was hot and fresh, but the fries were lukewarm. Apparently, the night staff has a lot to learn from the morning staff... which is phenomenal.

Very good help.place was really clean, good atmosphere. Will go there again

I don't know what it is with this location but the food was cold when we got it. They have something against dips there because they dont ever give you any even though you ask. Literally have to go inside and ask for fries or gravy or something because it's missing even though it's part of the meal. Which good luck with that because youre lucky if they acknowledge you. It's not worth waiting the 45 minutes for your food. Just don't waste your money or time.

I have never left here without having to either A. Correct my order before I leave or B. Be disappointed when I get home. This time around drink was wrong, and I had to ask for an item before I drove off because it was forgotten- and was met with attitude. It isn’t that hard . Do better!

The first time this location mussed up our order, we were shorted a burger and were directed by uber eats to contact the store since all we wanted was our food. The store manager could care less and we ended up letting it go because we did not care much for the hassle. Fast forward to this time, the order we received was not even our order. Now we are talking $40 worth of food so we take the order to whataburger ourselves to get our dinner. The manager on duty said they would not give us the food we ordered due to order being a large amount. I 'm like no way, we paid, we didn 't get our food, just give us our food. And it 's like three meals so not necessarily a large amount except for the fact that whataburger 's prices are pretty crazy at this point. The manager on duty then called the store manager, Jesus Lozano, who then continued to refuse to give us the food we ordered stating that it was the third party 's fault . Here 's the thing though, it 's all their fault and we were the ones to take the hit. Not only are we out the $40, we did not get any food. And, we have to jump.through hoops to try to get a refund. The right thing to do was to just give us our food, apologize for the mix up and move on. Not cool Whataburger. Not cool. Boo on you and your cruddy management. I feel sorry for your employees who are not taught to do the right thing consistently and feel sorry for the neighborhood you are in for having terrible representation. Kudos to In and Out to save the evening. Much better prices, happier employees, better customer experience vibes and much, much better quality of food. Never again whataburger.... last straw. You owe me $50 for this entire dinner, the last burger you missed and the truly painful experience.