See's Candies - Laguna Niguel

I like this Store in general because I can avoid the Mall hence 3 Stars. My experience today would be zero stars. I work in Retail so I really don 't take issue with much because I realize customer service can be difficult. This morning, my experience with Virginia was not good. I work all night so I probably look like I work all night. That should have ZERO impact on the way I am treated. Granted, the Store was busy and it appeared she was by herself. Soooo.... I did NOT customize my $30 order as I usually do (monthly I am here because I saw there were people waiting. I didn 't mind her rushing through my order but at checkout my jaw just DROPPED at how RUDE she was!! I always buy $30 so I can use the $5 off and I brought the wrong card. She snapped thats not active yet and literally grabbed the gift card with impatience to insert it as she sighed loudly with impatience. When my jaw dropped I think it occurred to her that I might be one that would not drop it.... and she was RIGHT. She immediately peeked up as I noted her name badge and wished me a nice day. Too late Virginia. Your smugness was noted. My past couple visits I have encountered a man (Scott maybe? Anyway, HE is WONDERFUL! Next month when I come, if Virginia is staffing the store I will skip my treat. Even fabulous Sees candy isn 't worth her attitude.

I went to purchased my usual order (21 yrs now) and was pleased with the service however the samples I received were stale. This as never happened before and always lol forward to my treat. I almost cracked my tooth.

I had a very good experience today at this location. The gentleman who helped me was very polite and very courteous. After he helped me with the assortment he asked me what my favorite was. I told him and he gave me that one. Very personable fellow. I'm sorry I forgot his name but I believe he's rather tall if I remember correctly

They are fundraising for needy kids. By the lollipops and help the kids.

This is a candy-only store. They have a wide variety of chocolates, dark, milk, and white chocolates, even fruit-flavored centers. They have suckers, peanut-brittle, Victorian toffee and other specialties. There are gift wrapped items or they will gift wrap any purchase for you. All items are openly displayed. You can pickup ready-boxed items or you can select individual items of your choice. The staff is very friendly and ready to assist you in your purchases. I highly recommend this See's store for your candy needs.