Tim Hortons - Lacombe

I visited this restaurant on September 8th around 8:30 am. The Steeped Tea DD was not properly mixed as the sugar was all at the bottom. The Honey Cruller was undercooked and very wet. The drive-thru service was slow. I am very disappointed and would like a refund. We are not locals.

I went in the morning at around 9am. The place inside only had 7 clients. This client had ordered a meal with a large coffee. The cashier did not understand and charged him for a small. Instead of just handing him a large coffee, to serve others faster, they argued over and over. Finally, the manager comes with a rude and blunt attitude. Tells him she will reimburse the entire order and do it all over with a large coffee. I get it, it is the right way to do it. However, she was not polite or agreeable. She was dry and rude as whenever they make a mistake and have to fix it making the clients feel like it is their fault. This could have been easily solved by just giving him a large coffee.Then came my coffee, amongst 3 other coffees all with the label turned toward the kitchen not the customers. A man beside me touched every coffee to see which one was his. I asked to talk to the manager. The cashier says yes ...but does not go get her. He barely acknowledges me. She comes to bring the other client his meal (with a huge attitude). I asked her if she is the manager, and tell her that there is no one here, there was no reason to take so long with a client over a coffee. They could have solve this by just giving him a coffee and serve the other customers. I explained that the cashier called the orders very quietly and there was no way we could tell which order was which without touching them all. That she served those 2 other customers with rudeness and it was not necessary. She tells me to stop yelling, that it is rude. I was not yelling, I am loud naturally but was surely not yelling. Anyways, I tried over and over to give this place a chance cause there are good workers, but they need more staff, and they need some kind of course on customer service.

It 's annoying that this location will put more focus on mobile orders rather than people who are waiting in line. If I 've been waiting 20 minutes for the 4 people ahead of me to be served because the person is spending more time doing mobile orders, then yes, when I finally get a chance to order only to watch the person make another pot of coffee and then grab a long receipt from the mobile orders and tell me it will be one moment, then I do get upset and walk out. People who actually enter the building prior to 8 are probably doing so with the intentions of getting their order and being able to get to work on time. There needs to be someone dedicated to the mobile orders and someone dedicated to the front cash. I understand that we are in a society where we are trying to get rid of front cash positions with self serve kiosks and mobile apps, but when customer service is sacrificed just to accomplish that, it 's gross.Edit (Additional Feedback as requested):This happens almost every time I go into this location. There is often a lineup, and people that come in after us can use the kiosk and get their orders in higher priority than those in line. That 's fine if you want the basic menu, any changed though requires a real person to speak to, and it 's being made more and more obvious that the intention is to do away with having to staff the front counter. Furthermore, since you asked. The lady that is at the drive through window is often sour towards the customers and doesn 't listen to them, only repeats the same thing Paying debit or cash? regardless of what you say, she will try to hand out the debit machine. Many times she 's distracted by conversations inside and will end up holding your order just out of reach until she realizes she hasn 't actually handed it to you. It takes approximately 6 minutes to get to Blackfalds from Lacombe, it 's worth every minute to go there rather than this location.

Tim Hortons location undoubtedly ranks among the finest I've experienced. It outshines even the Tim Hortons establishments in British Columbia with its exceptional customer service and impressively swift service for both food and beverages. The staff's efficiency and friendliness here are unparalleled in my Tim Hortons encounters. Kudos for a job well done!

We went threw the drive thru for 2 drinks and 2 bagels. First time ever in a Tim Hortons we were asked to pull to the side. They forgot to make the bagels. We waited then my hubby went inside to find out where are food was....no one would acknowledge he was there saying excuse me! . Finally he just came back to the vehicle. 15mins later they brought them out....cold and were not cut in half.Terrible service and the owner doesn 't care. This franchise is not up to standards. Maybe the franchise owners should step in.