Tim Hortons - Lackawanna

Worst tim hortons in Canada, customers service Is negative, everytime iv gone to this tim hortons the staff is yelling at customers and being very rude, they refuse to serve anyone until 5 am on the blood dot even if they are set up ready to go just stand there twiddling their thumbs. Some of us have to get to work and would appreciate a coffee and a smile. Is that too much to ask. Also, there is no diversity when it comes to staff selection. Why is that? This tim hortons should be boy cotted and SHUTDOWN. I WOULD GIVE IT A ZERO but not option available. The staff got mad at me for asking them to hurry up with my sandwich cause I was going to be late for work, so the employee went even slower. I had to leave without my sandwich. I was literally there for 20 minutes and didn't even get my food. ? don't waste your time. Just go somewhere else. Management really needs to address this issue.

I went to the store in morning around 5 AM. This guy who usually works at the window is very lazy and irresponsible. He prepared my order wrong.

Supervisor Mr. Gill is very helpful and always greets with great smile. And gives order on time. He is very humble person.

Supervisor Gill is very supportive and always helps me with the order and suggests new drinks for better

Very poor customer service at drive thru. I got five time wrong order drive thru and the indian guy is rude at window. Management should teach their employees how to talk with customers.(Morning of August 28)