Season's Teriyaki And Sushi - Lacey

Disappointing Customer Service Experience My experience was severely marred by poor customer service. Here’s what happened: I ordered a dish with extra chicken through the restaurant 's app. Due to an error, I wasn’t charged for the extra chicken. When I arrived to pick up my order, I was met by the cook/sushi chef who, in an angry tone, informed me that there was a fee for extra chicken and that I should have been charged. I calmly explained that I was unaware of the error and had no problem paying the additional fee. However, instead of addressing the situation professionally, the chef continued to be rude. The wife stepped in, saying, “OK, thank you ordering” then chef, looked at her (while I’m standing in front of them), “But I have to cook it,” in a way that made me feel unwelcome and uncomfortable. The chef could have simply said, I 'm sorry for the inconvenience, we’ll take care of it right away. A little bit of politeness and professionalism goes a long way in ensuring customer satisfaction. This was not my first encounter with poor customer service at this restaurant. On my initial visit, I witnessed the same chef being rude to an employee who appeared to be in training to be a sushi maker. The employee made a sushi roll that the chef didn’t like, prompting the chef to ask aggressively, “What the heck is this, man?” before throwing the sushi off to the side. This display of aggression towards a staff member was shocking and unprofessional. Sadly, this experience has left a sour taste in my mouth, and I am reluctant to return.

It's cozy place that serves good food made by good people. We usually order takeout once a month and it's consistently great. I usually get the half chicken teriyaki/ half sweet and sour chicken and my wife gets chicken teriyaki.

Ordered the Jajangmyeon and family deal total was $71 plus tips. Overall food is over priced for very mid food. First the server did not seem to want to be there while we were ordering our food. We finally got our first order b jajangmyeon the lady that came to serve us (most likely the owner) did not greet us or say anything she placed the food on the table quickly and ran back to the kitchen mind you it was very slow and I can see why. After that got our family deal and let me say the portion should not be called a family meal the amount of food was so little it could only feed my husband and I. (There was not enough for my niece and nephew) It should be called dinner for two and not a family meal. The food was okay i have had been to other local teriyaki that has better food. Overall if I could rate this a 0 I would but he we are and I am letting you know now not to trust the google reviews for this place. I’d rather you go somewhere else where you would be treated nicely and actually get your money worth.

Family meal was barely enough to feed 4 people. Too pricey for how little portion they give, and they didn’t even include utensils or teriyaki sauce. We saw how the Korean lady treated other Korean customers nicely, but when she came to us she treated us poorly and with attitude because we’re not Korean. Very concerning and discriminatory of their customers.

We came to get Pho next door but the smell of teriyaki had us changing our minds as we walked by. We were super thrilled to see sushi there as there aren’t many sushi places in Lacey. We got the chicken and prawn teriyaki which came with egg drop or miso soup and we got a couple of sushi rolls and I was very impressed! We will be back! Thank you! -Olympic Car Co