Restaurant Pass'port - La Rochelle

Great location, lively atmosphere and food looked and was ok. However, the service fell very short of any stars. The waitresses literally ignored us until we insisted on some attention. We ordered in French out of respect and friendliness but we have never felt so awkward! Clearly us English visitors aren’t a priority. Mains came out quickly and we were happy in the spring sunshine but after 49 minutes asking where was the set “cafe gourmands” to follow? , the first waitress said she was new fair enough) and didn’t know what the set menu arrangements were, so arranged to ask someone else. No one came to serve the dessert coffee so I asked again. No response. Nothing arrived. Finally we just went in to pay as we’d had enough of waiting about to get any kind of service. We paid without being offered the dessert and coffee no discount no offer of service then… we’re rudely told to pay again as their card machine wasn’t working which it was as the money had been taken) we were then asked to pay again! And told “so it’s your choice to leave” although we wanted our dessert which wasn’t offered! We left pretty disappointed at the service and attitude despite making a friendly effort to speak French and wait nearly two hours for a set menu! Shame … as the moules and steak were good, the cider we enjoyed and the position was lovely. Maybe try looking after your customers and be polite if you want people to recommend or return to eat with you!? Spoilt the day… cheers!

We only stopped in for a break and snack, but couldn't really ask for more. For a place in a super touristy spot, the prices were cheap, food was tasty, and service was good.

Thanks for the welcome, it made me feel good back 12 days from Velodyssee! The cabestan was delicious and the homemade chocolate cream too!

My dish of Moules-Frites was very garnished, accompanied by a large glass of well fresh Beer and for dessert a succulent Giant Cream!!! I've been...

Very nice place. Server and patroness very cheerful and smiling. Very good. Fresh product. Good prices... I highly recommend it...