Verdi - Koeln-Ehrenfeld

Also es ging darum um mittags den Hunger zu stillen ... und dafür hat es dann doch gereicht. Das Ambiente in der Einkaufspassage ist tatsächlich etwas schwierig, was allerdings der Service und das Essen wieder weg hätten machen können. Es hat aber bei beiden nicht funktioniert. Somit keine Empfehlung. Wer italienisch Essen möchte kann dies woanders sicher deutlich besser.

Unfriendly staff (In German or Italian), selective seating depending if regular customer (front of restaurant) or first time (in the back of restaurant).Food is ok but not a great quality for an Italian. there are other Italians nearby with a better service and food quality

Looking for a quick meal and decent prices, we tried this place situated just across the Kathe Köllwitz Museum entrance. The place was half desert, so the waiter had no stress, we waited just long enough to order and get served within minutes. The food...was quite good, pleasant staff and moderate bill, a good address if you're in a rush and within the vincinity. Offered bread appeared charged on the bill...

After minutes of being brushed off and completely ignored, we were able to receive menus and after several more minutes, order. The Italian server spoke little German and no English. I don't know any Italian. In German, I ordered for us, one serving of...bruschetta, two bowls of Minestrone soup and two glasses of red wine. The server tried forcing two orders of bruschetta on us, but finally said we could order only one—though he looked angry. We received our wine. Once our food arrived, which was two bowls of creamy pumpkin soup instead of Minestrone (and I can't eat dairy), we did not have spoons. After several minutes the server brought us spoons. While reaching across the table to give me a spoon, the server's hand knocked over my mom's glass of red wine and spilled the glass over our shopping bags and my Patagonia down coat. He stood there, looking mad and not doing a thing about it. We jumped up and tried to wipe off the wine before it soaked in to anything it was covering. The server just stood there with his hands up in the air. I finally said, Can we at least have some towels or napkins? He left and brought back five paper napkins and another glass of red wine. He never apologized to tried to help us. He came back to the table and motioned a mopping gesture. Did he expect us to mop it up?! I really wanted to walk out and probably should have. We finished our bruschetta and wine and I left most of my soup (which was bland and lukewarm). My mom waved him over to ask about my ruined coat. He brought the check. I asked why we had to pay for everything when he spilled red wine all over my coat. He motioned, and I guess said in Italian, that he did not do it—that it was our fault and he only charged us for two glasses of wine and not three. I asked to speak to the manager or boss. He brought someone over who said we had to pay for the food but they would pay for dry cleaning of my coat when I bring in the receipt. The manager gave my his card. I highly doubt they will live up to their promise, but I have to try. My coat smells like cheap, stale wine. The food is not good, the service is terrible. Do yourself a favor and eat ANYWHERE but this restaurant.

Unfriendly staff (In German or Italian), selective seating depending if regular customer (front of restaurant) or first time (in the back of restaurant). Food is ok but not a great quality for an Italian. there are other Italians nearby with a better service and food...quality