Pizza Roma - Kitchener

"The best pizza in Kitchener - I absolutely adore the flavors."

This used to be the best pizza place when I was younger. I used to crave it. However, it seems like the owners have changed. I ordered a pizza for delivery and it arrived cold. I tried to eat it, but for the first time in my many years of eating pizza all over Canada, I ended up throwing out the entire pizza because it was inedible. I suggest looking for pizza elsewhere.

This evening I placed an online order and my pizza was ready for pick-up right on time. The gentleman serving me who I would assume is the owner is fantastic. He seems genuinely appreciative of our business and had awesome customer service skills. The pizza is fantastic and one of our favorite places in town. Thanks again! We will be back soon

Called around 3pm to cancel our online order for 5:30pm, due to an unexpected change of plans. The man on phone seemed confused, but we must’ve said the word cancel at least a dozen times. Around 6:30 we get a phone call saying our pizza is ready. We politely let the man on the phone know that we called to cancel our order in the afternoon. The man started getting angry and we ended apologizing for the mix up. The man then decides to start swearing and calling us every name in the book, before hanging up on us. We are weekly regulars here so this was very upsetting. We will no longer be ordering from this establishment.

This pizza place offers big slices with a generous amount of toppings. The fridge is plenty cold with a good selection of drinks. Highly recommend.Parking: I had no trouble finding a spot despite the rush hour.