Patisserie Valerie

Avoid at all costs – The manager of this establishment was extremely disrespectful when we requested a refund for a sandwich that was not available. The staff member who served us was polite and apologetic about the situation. However, when there was confusion over our drinks order, the manager rudely questioned my gaze. This embarrassing experience has ensured that I will not be visiting this restaurant again.

We ordered a cream tea for two, when it arrived the scones was microwaved, too hot to handle. I then realised this was to disguise the scones being hard and very stale. We mentioned this and there was no explanation or apology. The waitress wasn’t interested at all. We then decided on mince pies, which weren’t much better. We decided to put up with the poor food and told to pay over £18 for three teas and three mince pies. Staff, cafe and whole experience disgraceful.

Unfortunately a terrible experience at the Kingston branch of Patisserie Valerie. The service was exceptionally poor and did not meet minimum standards in my view. The staff practically ignored me and my friend. We weren't able to get a second drink that was included in the afternoon tea as the waitresses ignored us. When we were able to get their attention, I was told I could only get a limited number of take away drinks. The overall experience was bad. With no attention provided to us or any of the customers. There was no ask of dietary requirements. No follow up to check everything was ok. No ask to clear the table. It was pretty chaotic and it seemed from observing the room, other people were experiencing the same. You were made to feel quite uncomfortable. Really poor quality food. Would not come here again.

There was one person serving. When we arrived they were tending to members of a birthday party. 2 people in front of us had been waiting over 19 minutes to get served. We ended up serving ourselves and finding a table. It was chaos. Tables had not been cleared and the queue grew. The worst experience I’ve had in a Patisserie Valerie. We wanted hot drinks but didn’t bother because it was clear we wouldn’t get served. Waited another 10 minutes just to pay after eating. Just a waste of our time. As well as bad service the Lotus Biscoff cakes we had tasted dry and stale. We won’t be returning.

I purchased a Charlotte cake on Friday oct 1st for my sons 40th birthday celebration. I took the cake with me to hotel and asked them to leave it in fridge. On Saturday after dinner , when I opened the cake box , the strawberries had all green mould and the cake was stale. So you can imagine my disappointment and embarrassment in front of family.