Nori - Kingston upon Thames

Service: Dine in Meal type: Dinner Price per person: £20–30 Food: 5 Service: 5 Atmosphere: 4

Nice food, good service Food: 4 Service: 5 Atmosphere: 4

Delicious food and the staff are so helpful and sweet. Love it here : Service: Dine in Meal type: Dinner Food: 5 Service: 5 Atmosphere: 5

Service: Dine in Meal type: Lunch Price per person: £10–20 Recommended dishes: Nigiri Omakase

I enjoy food there. But menu needs to be updated. I took my little boy to the restaurant for a lunch and he usually liked pumpkin croquettes, so ordered a sushi set which included croquettes. But croquettes did not come so asked the staff then she said they changed menu and if I want it I need to order it separately. The menu wasn't updated and the restaurant did not notify before they serve the food either, so I had to reorder croquettes separately but very unpleasant. It'd have been better if they notify in advance or update their menu properly. And the way the staff said was rather rude as if she was not bothered for having a wrong menu. I went to a restaurant with my child and ordered a sushi set with pumpkin croquettes, which I usually eat, but the croquettes did not come out. When I asked, they said the menu had changed. The changes were not applied to the actual menu, and they were not notified in advance when ordering the food. However, since the change was made only after receiving the food, they told me to order it separately if I wanted to eat the croquette. Even though it comes as a side, since it is a set, you order it after looking at the set. However, I was disappointed that the food was sold using the wrong menu and the staff seemed to take it as if it was normal. In the end, we ordered separately, but since the meal had already been completed and the food was received, the child did not eat it. If there is a change in food sales, please notify us in advance of the change, and it seems that the staff will need training to respond flexibly even if this part is not followed.