Mcdonald's - Kingston upon Thames

My check number is CXFD-CFF4-NXGF. How I understood, there where problems with technologies, here’s what happened: We ordered our meal, number 010. First, I waited for 10 minutes — it wasn’t preheating, for 30 — it wasn’t nether! I was about to cry, because I really wanted to eat. End of the end, my father went to ask about it. In result, because of this technology problems or whatever it is, we waited for 30 minuets for 2 drinks. I was out of the time, because I didn’t expected, that 2 drinks and 9 nuggets will take 40min.

Had cheeseburger quarter pounder with fries unfortunately there were several hairs in the burger light brown/ blonde. Disappointing I will not be having McDonald's again.

Friday aftetnoon, 18th November, we visited this very busy branch of McDonald's in the centre of Kingston. It is located in Eden Street, and there are a number of bus stops nearby, we had to find our way through a hoard of people standing on the pavement waiting for busses. Once inside, it was rather busy with a lot of people queueing to order and collect their food, all a bit chaotic. Although we had pre-ordered our food and drinks, via the App, we still had to wait over ten minutes for our order to be called. Once we had collected the food, we were fortunate to find a table to sit at. A member of staff hurried across to us and wiped the table down so we could use it. We had ordered two double cheese burgers and two flat whites. When I opened the wrapper one of the patties was hanging out of the bun but had just been folded over in the wrapping. Both burgers were cold and the coffee, while tasty, was not very hot. So overall, from start to finish, it was not an enjoyable experience.

Every time I drivethru or takeout, sauces are always missing, I just don’t understand why this keeps happening? It’s getting really frustrating as this happened to me at least five times now. Do they never check the receipt?

The absolute consistently bad delivery service. I buy McDonald's every weekend as a treat. Last week 2 x fries were missing, yesterday sauces were missing. This morning I decided to order breakfast, sausage and egg Mcmuffin and bacon and egg Mcmuffin.... Bacon and egg Mcmuffin missing!! There were literally 2 things on the order. I called last week to complain but there is absolutely no quality control. I'm not sure what kind of training is required other than check 2 things ordered are actually in the bag. I keep giving them a chance then get warnings from Uber for constantly asking for a refund.... It's not exactly my fault. Awful awful service