Mcdonald's - Kingsport

I visited my favorite drive-thru for a quick mocha coffee, but was asked to pull forward because my order wasn't ready. After waiting for 10 minutes, someone finally came out looking dazed, as if she was unsure of what to say. I jokingly told her that they must have donated my coffee to someone else and then drove off. I was really frustrated! It's disappointing that the usual efficient team wasn't working that day.

I ordered a freshly made Filet-O-Fish just after 9 PM on the grand finale night of our local fun festival, when everyone was eagerly awaiting the fireworks in the drive-thru line. Thankfully, there was no one ahead of me, and I placed my order for my only desired item. I was pleasantly surprised to be served in under 8 minutes and was back in my car in no time. Thank you, McDonald's!

I don't have many problems at this place and I understand most places are under staffed, but the breakfast should be extended by 5 to 10 minutes for those who have to sit in the line for 10 minutes or more, then finally order by 10:30 and they tell me that they don't serve the breakfast anymore. that's a little ridiculous to me, especially if you know that the line is not moving and they have one!

I made an order through the app. Unfortunately one of their machines was down and they could not complete my order. I contacted their office and they more than made up for the error. Staff has always been friendly and welcoming to me.

Ugh. This place has messed up our orders plenty but I always give it the benefit of the doubt. Lots of orders. Busy place. I get it.... but tonight was the icing on the cake. I truly believe this was no accident Stopped by to get my grand a 6 piece chicken nugget happy meal. And a plain cheese burger. Ordered in drive through. Paid. Was told to pull up to spot one and wait.Waited over trn minutes and finally someone brought a bag of food out to us. A big Mac and ten piece chicken nugget. No happy meal. We are honest people so we took it back inside. And they switched it out for us no problem.Got home and really regretted doing the right thing, as far as returning the other food...once we opened the Happy meal.Cold fries and two chicken nuggets that were fused into one brick hard substance. Thank goodness we ordered the cheeseburger on the side or else her dinner would have been completely ruined..