Aurora Brewing Company - King Ferry

This place has great food and excellent service. Also, add a great atmosphere and stunning view of beautiful Cayuga Lake with stunning sunsets!

Fun place, friendly staff. Good beer, burgers fries. Great live music tonight.

Food is pretty good... If you actually get it served.This was the second time visiting Aurora Brewing Company. The first time our order was incorrect. We chalked it off as a fluke, paid for the extra food even though the other people at our table were done eating and figured everyone makes mistakes. It happens. That was in July 2023.My husband and I came back for our anniversary week in October 2023. Our order again was not taken correctly. I ordered fries with my wrap. It came with chips. And my husband's burger and chips never showed up. I went back for another glass of wine, asked about the fries and what happened to the burger? The guy chuckled and said I forgot to add the fries. I asked again about the burger. The burger was never put on the order. So, even after having received my meal, I said okay add the burger, put fries on there and we will figure it out. I went back to our table wait for the burger before I ate my wrap. We had also ordered nachos, so we figured we would munch on those while we waited.We waited at least 20-25 more minutes. Probably more like 30 minutes. I finally broke down and started eating my wrap without the fries figuring they would arrive soon.Alas, the burger and fries NEVER showed. Finally, we had to get going. My husband went to close the tab, told him we never got a meal. No burger and fries. There was no apology. No comp of a drink. Nothing. Zero customer service.Suffice it to say, since this happened both times we came to eat, we won't be going back. We wanted to like it. Great view of the vines. Good beer. But if they can't get a food order correct, even after me going back up to politely correct it, we aren't taking another chance.Last week we ate up the road. Wonderful service. We gave a 25+ tip to the staff and tipped the attendant an extra $20. At Aurora Brewing Company we weren't expecting the Ritz. The Finger Lakes Cider House across the lake has the same order at the counter service and no problems there. We just expect simple service and getting the food we ordered. If there is a mistake, just make it right. ABC, there is a reason you got a $3 tip and we won't be back.We also didn't purchase the beer to take home that we had planned, nor did we buy the swag we thought we might. Too disappointed.It's not too much to ask that an order be taken correctly and that everyon's meal arrive together. Even Pizza Hut can do that. We expect more from an establishment in such a restaurant rich area of the Finger Lakes where hospitality is key.We aren't hard to please. A simple apology probably would have greatly helped. A comp of one of our drinks would have made up the hassle of my husband never receiving his meal and we could have at least had some empathy. But it was just horrible to be ignored... Twice in one visit... And then no apology, just a reaction like it was something that happens all the time.Which it probably does since it happened back in July as well.

An out of the way spot that you might only know is there if actively looking for it. Easy to pass on Route 90 as the property in non-descript and is somewhat hidden back of the road 50-60 yards. Have been there three times in the last two months and have loved the beers and food each time. The seasonal Reindeer Breath (coffee stout) was outstanding and Orange Cookies may make my avowed beer-hating wife a believer yet. Didn't notice an overcharge on my bill on a recent visit until I had gotten home. Returned the next day with receipt and was given a comped meal (delicious burger with perfectly seasoned fries) and pint. Made things right and will be a customer for life!!!

What a wonderful slice of heaven this place is... We went here for dinner and some beers right at sunset. The views were second to none, the pizzas were great (highly recommend the pulled Burrata and Arugula), and the beers were also delicious. Seems to be mostly self service ie. Walk in, sit yourself, grab your own menus and utensils, and order at the bar but that didn't bother us.