Killington Grand Resort

Nice location. Good views, excellent gym, good pool and hot tube. A little something for everyone. The city of Killington is worth a visit.Rooms: 4/5

We stayed at the Killington Grand Resort this past weekend to attend an onsite wedding and do some biking. Unfortunately, I had high expectations for the “Grand” that were not fulfilled. Let me start by commenting on a couple of positives. The check in process was fine, the location is obviously great, and the pool and hotel main areas were nice. Sadly that’s where it ends. Let’s start with the $280 a night room; no fridge, uncomfortable bed, paper thin walls where we could hear normal convos next door and in hallway, old TV with a DVD player (LOL), rough towels, and no laundry bag (attention to details). Check in is pretty late, 5PM, and checkout at 11AM is OK. Sunday at 8:30AM they started vacuuming the room across the hall with the door open, and making a bunch of noise in the hallway. Then, right around the 9am, the fire alarm goes off, the most intense noise. We were outside for 30 minutes. The fire company took their time coming as well, almost like they’ve seen this before.Now let’s talk about the restaurant, Preston’s. We went for breakfast on Saturday morning. We waited a couple minutes for the host, no big. She sat us down with menus. We then waited 25 minutes for anyone to come. We flagged her down a couple times and said oh no one came yet, um no. She said Braydon is coming, nope, Two waiters ran past us a dozen times, not even looking at us. We finally gave up and literally ordered breakfast from Sunup bakery while we waited for our check, which also took 5-10 minutes. The table next to us was like??? They couldn’t believe it. Meanwhile the menu is small and is just egg combos. Finally got the check and one of the waiters with colored hair (maybe purple) was like “oh no one came”. NO, you both ran past us. Needless to say we left.Paying $280 a night for a subpar experience was not fun. We will not be returning to the “Grand”.Lastly, we stayed at the Mountain Inn, down the street from the Grand, and not only was it updated, with nice amenities, but it was reasonably priced. Do yourself a favor and stay there.Rooms: outdated, uncomfortable bedding

5 star pricing at a 3 star resort. Booked a 3 bedroom suite. Paid over $650 a night. AC did not work after calling for days. Heater stuck on they could not shut off. Room was 84 degrees. Restaurant has one waiter and hostess refuses to help and take orders. A quick meal will be a minimum of 1.5 hours. Restaurant closes at 9 for “some people”. Front desk has one person even though the hotel was full. The most common thing I heard was “that’s not my job”. Hotel needs to invest in infrastructure and employees with trained in the hospitality industry.

What a beautiful location for the worst workers I’ve ever experienced. The staff treat their employees horrible. I’ve had probably 20+ friends that have tried working for this hotel and everyone says the same thing and they don’t stay longer than half a year. They are rude, hypocritical, and will talk horribly about you to the entire staff. They quite literally tell you just do whatever looks good for the guests. So yes there is laundry ladies hair in everything because they don’t wear their hair up, the food is always cold, nothing ever different, and crumbs and gunk behind everything not visible. And the manager hasn’t done anything about these same problems for years. I cannot preach enough how rude the staff is to their own employees and then put on a front for guests. I’ll never step foot on the premises again. And gladly.

My family and I have been here three times now. We only stumbled upon this because we had a nightmare air bnb situation where we showed up and it was cancelled without us knowing so we walked over to grand lodge and the rest is is history. Clinton, the gentleman at the front desk was the best hotel staff member we have ever encountered. We had a 3 month old baby and had never traveled and he made sure to get us an affordable room and made us feel like we were part of his family. We have come back and he has has helped us every time (Karen is great as well and super nice! . I would recommend the grand lodge to anyone, the rooms are clean and roomy, the amenities are convenient and the things to do are endless. Love this place!