Tropical Smoothie Cafe - Kent

I got the Baja chicken wrap and the açaí boost smoothie. The wrap tasted decent until I got chunks of very brown avocado in it. The wrap wasn’t cut down the middle, the onions were super thick and didn’t have a pleasant taste at all, and my smoothie was not blended all the way, every time I’d try and drink some I wouldn’t be able to get any because ice chunks would get stuck in the straw. When I went to scan my points, saying it out loud and them being told I wasn’t going to scan, they completely passed the option all together. Over all it was not a pleasant experience.

I grabbed the wrong smoothie and they let me keep it free of charge! thanks you!

Second time visiting this location. The young man working this morning was very friendly and went above and beyond to make my experience a great one. The food was wonderful! The establishment was very clean.

It was Okay. Ordered their smoothies twice online. The first experience was really pleasant. The avocado smoothies were fresh and delicious. It was ready fast and the customer service was nice.However, the second time turned me off. The oat berry smoothies tasted plain and watery. The berries were not fresh, tasting being frozen for ages. And it took a long time for my smoothies order to be ready. I waited for around 15 minutes but my app didn't show it was ready. I thought it must be very busy so I had to go to the other store nearby to pick up my second order I placed after my smoothies order. When I picked up my smoothies 5 minutes later, the store was very very empty. Only one customer was inside and no other online orders were on the shelf except ours. Not sure why it took forever to make two smoothies.BTW, when I got inside the Cafe, the lady working there noticed me but didn't greet me. So I understand why some other customers said they were not friendly.

Absolutely awful service. Everyone working was rude, I even watched them mistreat a lady in front of me as well. Will not be going back.