Noodles And Company - Kenosha

My husband had a bad experience but I wanted to give this location another chance- I wish I hadn’t. I ordered a stuffed pasta meal and my husband ordered the chicken Parmesan. The drink machine was out of ice, but the cashier was nice enough to tell us up front and give us ice from the back. Then when we got our drink, the sodas all tasted flat. Oh well, no biggie. Time goes by, and everyone around us and all the to go people get their food. Twenty minutes pass and we still haven’t gotten our food. My husband checks on it and they suddenly bring it out, like we were forgotten about. His food was scalding and mine was colder than room temperature. Even worse, it was pretty expensive for my serving to only have like 8 stuffed noodles in it total. We brought it back and mentioned it was cold and the cashier didn’t seem at all apologetic. I just got Chick-fil-A on the way home, where my food and service was far better. I wish I could say it was an isolated experience but I’m not willing to test the theory.

Always a great place to eat. Menu is fairly customizable, you can add proteins or subtract ingredients. I've tried many things here, and almost never been disappointed. The staff is super nice, service is very quick. Dining room is nice clean.

I doubt the staff will see this, but I want to commend them on their service. Our delivery order was messed up through a combination of their fault (forgot our meat on one dish) and the DoorDash driver’s (didn’t fill our drinks). I called to get it corrected, and despite being right at closing time, they fixed our order and literally went the extra mile for us. Plus all the food was great.

I love this restaurant normally but this time it wasn't correct. I didn't get my 2 large sodas and no extra butter sauce for my butter noodles. Noodles weren't cook long enough.

The noodles weren't done enough, and they were dried out. Only 4 pieces of shrimp.