Panera Bread - Kennesaw

I ordered a mac and cheese sandwich because I’m a big fan of mac and cheese. When I sat down, I found that the bread was nice and warm, but the mac and cheese was cold. I went to the pick-up station to ask whether the sandwich was supposed to be cold. The employee gave me a strange look, didn’t directly answer my question, but he did quickly prepare a new sandwich for me, which was fantastic! The replacement arrived even sooner than I expected. This employee definitely deserves a raise for his attentiveness and professionalism. It’s important to be patient with these hardworking individuals, but don’t hesitate to speak up if there’s an issue.

I had an unfortunate experience at this restaurant. The cashier, Braton, was quite rude and unfriendly, and the manager was no better. I didn't interact with the dishwasher, but I did overhear that the manager treats her staff poorly, creating a tense atmosphere. Unfortunately, the manager was also disrespectful to customers. I certainly won’t be returning to this establishment.

The staff is extremely nice and helpful. A very comfy environment and they bring your food fast!!!

If the soups had been warm, they might have been more enjoyable, but unfortunately, I can't recommend either the Turkish chili or the French onion soup; both were essentially flavorless and watery. The chicken sandwiches appeared to be hastily assembled. The delivered baguettes were not sliced, but rather torn into four pieces (one of which even looked like someone had taken a bite) and simply tossed into the bag. On a scale of one to ten: - Value for your dollar: 3 - Quality of food: 4 - Overall satisfaction: 2 In this economic climate, there are definitely better restaurants in the area that offer higher quality food, better packaging, and more value for your money when it comes to delivery.

My order was not correct, but this is not the problem. The toilets were dirty, so I asked to talk to a manager. The person I said his name was Logan, but given his answer when I told him about the condition of the toilet room, I doubt that he actually was the manager. His first explanation for me was what do you want? When I told him about the problem, his next answer was So what do you expect me to do about it? Even if he didn't want to do anything about it, there was absolutely no need to be so rude and confrontative about a slightly fixed sanitary problem. I usually don't report this kind of things, but it was about the worst sanitary and customer service I've ever seen in a restaurant.