Chuck E. Cheese - Kennesaw

Took our grandbaby for her 5th birthday. Besides being way over priced she had a blast. We paid $12 dollars each for 2 salad bars that had turning lettuce and and not to many side choices. Will bring her back but will eat elsewhere.

Big shout out to Manager Willie Barnes he was accommodating and very helpful with scheduling. Also thanks to our host Akeelah who was informative, attentive and on point. Our child and friends had a blast. Thank you all so much!

First and foremost, the assigned party hosts were notably absent and inattentive throughout the duration of the event. Despite their presence, they appeared relaxed and disengaged, failing to provide the level of service one would expect during a special occasion. Their lack of attention significantly detracted from the overall experience and left me feeling disappointed and frustrated.Additionally, I was disappointed by the lack of oversight from the management team. The manager on duty failed to proactively address any concerns or ensure that all customers, including myself, were satisfied with their experience. Moreover, despite raising my concerns, no offer of a refund or compensation was made, further exacerbating my dissatisfaction.I must commend Evan from Alpharetta for being the exception to this disappointing experience. His professionalism and dedication to customer service stood out, but unfortunately, his efforts were overshadowed by the overall poor service provided by the rest of the team.Furthermore, it is disheartening that I had to escalate my complaint to guest relations and the district manager in order to obtain a refund for the subpar experience my child and I endured. As a result, what should have been a joyous and memorable birthday celebration was marred by disappointment and frustration.In conclusion, I strongly advise against hosting parties at Chuck E. Cheese based on my recent experience. The lack of attentive staff, managerial oversight, and adequate resolution processes for customer complaints are indicative of systemic issues within your organization that need to be addressed promptly.I trust that you will take this feedback seriously and implement measures to improve the quality of service provided to your customers in the future.

Several games are out of order, I expected more to do for children under 4. Cannot speak about the food as we didn't eat there

The service, the employee at the counter he could have had a better attitude and been a little more pleasant to deal with. Thus Chuck E. Cheese thought is very spacious inside and has very good gaming selections. Very fun. Clean also.