Pilot Travel Center - Kenly

I used shower number 2 tonight. It's definitely a bit outdated, but the person cleaning it did a fantastic job. Thankfully, my company covered the cost of the shower. It was quick and easy, and I felt comfortable leaving my truck parked here.

I was charged $70.00 for gas at the store, but when the pump only dispensed 20 cents' worth of gas, they refused to refund me, reset the pump, or sell me coffee. They claimed it was because of my race.

The showers were dirty and outdated, and the staff had unpleasant attitudes. We decided to return the key because the showers did not meet our expectations, and one of the cashiers took it personally, suggesting we go to the Flying J instead. We chose not to engage with her rude and unprofessional comment. We pride ourselves on our professionalism, and it's unfortunate when places hire individuals who lack a proper education for better career opportunities. If I could give a half-star rating, I would. It's important to treat others as you would like to be treated, and I doubt she realized that we are significantly older. At no point did we disrespect anyone or make a scene, but her behavior certainly created one. It’s disheartening to see this kind of attitude in a place that is supposed to be professional. Very disappointing.

They have 5 dirty, old showers you access by a key. Had to wait nearly an hour to get one of these gems. Plenty of hot water, just would've been nice to step into a clean room once you've gotten clean. Definitely in need of updating.

Not a single one of the women's restroom stalls were clean. Then I go to purchase a regular size bottle of water and it's $3.05 for half a liter of water. Prices weren't labeled in its little fridge area like they should be so I only noticed when theattendant told me the total.