Nothing Bundt Cakes - Katy

There's only one in new orleans I know. I was surprised to get a delivery to seven meadows dental! absolutely the best kakes! hands down!

Loves this place and her team! always friendly and friendly. the favorite of my family is the red velvety cake! this is our shop for great cakes.

Great experience! I placed the order online and was able to choose a specific pick up time. I was greeted as soon as I arrived and the young lady that helped me was very polite. Was in and out in under 3 minutes. They need more good reviews.

On 5/12/22 I placed a delivery order for: One dozen bundtini cakes with toppers $31.50. Large balloons bouquet (10 balloons) $23.99. Delivery Fee $26.50. Tax $1.98. Total $83.97.I scheduled the delivery for 5/13/22 between 2pm and 6pm.On 5/13 the delivery arrived at 4:30 pm. Upon arrival, one of the balloons in my bouquet popped, the driver shrugged his shoulders and left, didn 't say a word about it. My complaint isn 't about the balloon, but it is part of my experience.I was hosting a birthday party for my daughter, and her guests were set to arrive between 5 6 pm. I opened the box and found that all of the cakes had come out of their places and were in a pile, upside down, on one side of the box. In addition the icing was completely melted, so we couldn 't save them. Icing was smeared all over the box. They had clearly been in a hot car for quite some time. SEE PICTURE....I immediately called the Nothing Bundt Cakes store at 4:36pm on 5/13/22. Initially I was told to expect a full refund, a few moments later I was told that the refund would be a store credit. I explained that we had guests arriving and couldn 't leave to pick up more cakes for the party (which is why I had scheduled a delivery). They did not offer a replacement delivery or any other option. I offered to send photos of the damaged cakes. I was told that once they received the email with a photo, I would get an immediate reply about my refund. I sent the email on 5/13, I did not get a reply. On 5/14 the store emailed me requesting pictures. I sent the picture again, along with the previously sent email. After sending them 3 or 4 emails, I suggested they check their junk mail, as my emails might have been blocked due to the picture I had attached.On 5/16 they finally responded offering a store credit of $31.50. I told them at minimum I should be refunded $58 to my original form of payment for the cakes and delivery. The cakes were unusable. They did not fulfill the online order agreement. I shouldn 't have to pay for delivery of unusable cakes. They said they would either give me a $58 credit or refund $48 to my original form of payment, because there 's a $10 processing fee.This wasn 't my fault, they didn 't deliver a usable order, and I shouldn 't be billed for their processing fees which is what I told them via email.Nothing bundt cakes response to me was "We are being generous to give you in store credit for $58. "My response "The bundtini 's and delivery fees are what I 'm asking for a refund on. Which is what I reported within moments of delivery last Friday. I wouldn 't have ordered balloons without the cakes. You are not being generous, at this point you 've taken my money and not delivered the promised product. "They refuse to refund the $58 and have stopped replying to my requests via email. I 've filed a complaint with my bank and the bbb. So in addition to taking my money and not delivering the order as promised, I have now spent several hours replying to their emails, notifying the bbb, and reporting the fraud to my bank.All this to say, you cannot depend on delivery, customer service, or even empathy from the staff at this location. My daughter had no cake for her birthday party, and that 's the saddest part of the whole mess.

I have to say what great customer service I received tonight! My son picked up the order and not knowing he was only given half of my order. I was so upset when he got home because they were closed by then and tomorrow is Father's Day and they are closed on Sundays. I immediately sent an email and I got a phone call within minutes and the manager said she would deliver the rest of my order along with some extras!! Thank you so much! Obviously we ate some because we couldn't wait until tomorrow! So yummy!!