Cold Stone Creamery - Kansas City

I came here twice, and they were made of cake better ice. tonight they were made of cakebatter and cone. unnecessary to say we went without buying something and went elsewhere. beyond frustrating when they make a special trip up there and they are out of everything they have gone down there. not sure why they can't evaluate their production in the load in summer and especially when there are events. we will not try to go back now that we have failed twice. parking is an alpt room on top of everything!

This Cold Stone location is awesome. My family visited the other day while we were perusing the Legends they did not disappoint. One of the owners served us his customer service was phenomenal, although we didn't get his name. We will definitely be stopping by any time we are in the area.

First time visit to this Cold Stone Creamery location. First I attempted to place my order online using a gift card however, the website was having issues. I had to drive all the way to this location to place my order. The service line was extremely long which was okay because I figure it would be worth the wait. I had three customized (quart size) ice cream orders. Each order had to be specially made because certain people were allergic to certain items. Placing my order was easy I had everything wrote down (even the prices were figured out). The problem occured once I received my order. When I arrived home and opened my bag, I realized the ice cream was inside of containers.....without any type of descriptions or markings on them. Therefore, I had no way of knowing what type of ice cream was inside the containers. Even when I opened the containers (with gloves on) I was still unable to figure out which ice cream was which. They looked similar and I did not want to take a chance and give the wrong flavor to someone who is allergic to a certain topping. In the end, I just threw the ice cream in the back of my freezer and went out to Dairy Queen and purchased customized (labeled) ice cream quart's. In the future, I will go to Dairy Queen from now on. Very disappointed that the customer service representative did not take the time to label the containers. It does not matter how busy a place is. When it comes to the amount of money that this company charges for their ice cream they should be kissing the ground that customers walk on. My experience was just not worth the almost $40.00 dollars spent. I appreciate you for taking time out to read my review. Please respect my opinion.

Admittedly my order was a little weird , at first the worker adamantly refused to give me cake frosting on top . Luckily the manager was running on the register and when I asked in he final hour he came through. I also think it cost me like 2-3$ but well worth it and would buy again 10/10!

Has been looking for good ice cream in the whole city only found it