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Contribuiți la feedbackI had a 5-star review and rating for this establishment, but I felt it necessary to review. We are not talking about a cheap product, but the quality of the PRODUCT is worth paying for. However, the service is terrible. Every time I go to the store I regret going there. I love the ice cream, but the service makes me just stop wanting to buy it. The employees are all very ill-willed, they look ugly when you ask, they are rude...you need to improve this. There are people who simply don't care, but when you pay 30 reais for an ice cream, you expect at least a little cordiality. More and more disappointed.
They never open on time. Service: Dine in Price per person: R$20–40 Food: 4 Service: 1 Atmosphere: 4 Recommended dishes: Gelato
The gelato is the best, but they are becoming more and more relaxed! In the past they filled the cup, now there is misery! There were cases where the bottom of the cup was clean because she didn't put the gelato all the way to the bottom, just on the side. Flavors always the same, in the past they always changed! The worst of all is that they had much more elaborate and different flavors, now it's always the same thing, but that's the fault of the company in general that removed the flavors. They can no longer supply gelato on the same day, if you don't go in the morning or afternoon forget it, there will barely be any gelato for you to choose from, there will only be the remains of some flavors. Service has been better too, not all of them, but the frown on some employees' faces is becoming more and more frequent, are you dissatisfied? Ask for the bill, my dear! The customer is not to blame. A while ago, not even the freezer where they put the gelato was holding up, the gelato was melting as soon as you picked up the cup, it seems they improved that a little again, but it took a while to fix it.
The service at this unit is very poor, both at the cash register and at the counter. Employees with no empathy, bad temper and poorly prepared ice cream. The ice cream is still of good quality, but the service needs to improve, mainly because the place is always very crowded, with queues and is too small to stay and consume. Service: Dine in Meal type: Other
Second time I come and the pistachio ice cream is out of stock!!! An ice cream that isn't cheap, there's a queue to pay, a queue to collect and there's still no flavors left! There should be a replacement when it's halfway through Service: Dine in Price per person: R$20–40 Food: 1 Service: 1 Atmosphere: 1
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