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Contribuiți la feedbackI visited O'Charley's in Illinois and had an excellent experience with both the food and service. However, my family and I were disappointed when we tried the location in Jonesboro, Arkansas, expecting a similar experience. We arrived around 11:45 for lunch, and the restaurant was not busy at all. Unfortunately, the service was slow, and it took a while for our drinks to arrive. Two of us ordered the cornmeal catfish dinners, but they were not coated in cornmeal—rather, they were covered in a type of batter, which was very disappointing. Whether this location is part of the O'Charley's franchise or not, it certainly reflects poorly on the brand. After reading other reviews, it seems we are not alone in having a poor experience here.
Food was okay but when delivered they were out of items. There could be no substitutions (for the multiple items) because we had placed our order already even though they did not have the items (again multiple) we requested. Then we were given a coupon to make up for this but it was already 2 week expired.
Absolutely DREADFUL! Simply DEPLORABLE!!!!!!! All-around UNACCEPTABLE ? We were greeted with snares from the staff that was congregating near the end of the bar when we walked in. It was obvious that it was 1 o ' clock and they were over the lunch rush and ready to relax. We were seated after the hist went on a short diatribe about where she could possibly seat us since she wasnt sure what servers were still taking tables. At that point, she should have just told us we were bothering them because that 's surely how it felt. After being seated, our drinks and bread came. The famous rolls that you aren 't supposed to be able to cut through could have blacked an eye. We ordered spinach dip as an appetizer and the chips were burnt. Meanwhile, the dip was lukewarm. We asked for fresh bread and chips. The server, who couldn 't have been the least bit bothered that she had a job to do, brought more rolls but they were darker than the previous. She said, I picked out the best ones we had. I asked her for some that went overcooked and she was visibly irritated. A manager came by to tell us that rolls and chips would be coming out for us soon. Our entrees were delicious! The balsamic glazed chicken was light, yet perfectly seasoned. The balsamic reduction was perfect consistency and quite tasty. The mac n cheese was blah but was obviously old. You could tell that it is really good when it 's hot. The seafood combo platter was overflowing with food. The service was awful and I spent a large amount of time thirsty waiting for water but the entrees were yummy. (You can see the difference in color of the chips)
The service was great! We were seated immediately with a full parking lot. We did have to wait about 25-30 minutes to receive our food, but the server continued to check on us during this time. We ordered one of their combination plates (ribs, steak and chicken tenders) and shared it between my husband and I. We also ordered a kids meal for our son. Ordering this way was very cost efficient. We did have to send back the steak due to being Rare instead of our ordered Medium, but it was a quick fix and my husband said it tasted delicious.
My server was terrific. The food was good, my friend steak was a little over cooked and he ordered it rare. She offered to replace it but he did not send it back. The spinach dip was out of this world.
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